Business Execution Admin - Service Delivery

About this role:
Wells Fargo is seeking a Business Execution Administrator role supporting Unclaimed Property as a part of Service Delivery Team. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:

• Support operations of the Unclaimed Property Service Delivery Team
• Administer and execute on business specific processes and procedures
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Follow all state and jurisdictional regulatory requirements related to unclaimed property escheatment
• Exercise risk management to identify and escalate potential issues and gaps in business processes
• Receive direction from supervisors
• Interact with colleagues in the department, as well as internal business partners, for the purpose of researching and responding to internal or external inquiries
• Manage email case load in a case management system (PEGA)
• Respond to internal and external inquiries via written correspondence within the defined SLA
• Review and disposition incoming affidavits for completion to route for further processing
• Print and mail physical correspondence when required
• Self-report daily productivity performance

Required Qualifications:

• 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
• Strong customer service experience with written communications
• Prior experience in case load management
• Excellent verbal, written, and interpersonal communication skills
• Processing and performing thorough research to resolve internal or external inquiries
• Ability to take on a high level of responsibility, initiative, and accountability
• Experience working in an email production support environment
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
• Ability to navigate multiple applications, systems, and document types
• Previous experience conducting research in Hogan and OIB is a plus
• Previous experience managing a case load in Pega is a plus
• Prior experience with Unclaimed Property

Job Expectations:

• Ability to work on-site
• Schedule: M- F 8am- 5pm
• Hybrid work schedule - one week in office and one week from home

Location:

• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522

Posting End Date:
17 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.