PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
Our Strategic Business Development Representative will focus on:
Working as an individual contributor to help drive key strategic initiatives to accelerate company growth, improve lead generation efficiency, and enhance customer engagement across Tier 1 and Tier 2 accounts
Working closely with the strategic team lead to develop strategy and cross-functional alignment (executive team, marketing, sales, product, etc.)
Role Responsibilities:
Developing strategic pipeline across your owned accounts
Deep account research and knowledge that will help us intercept key moments for our prospects and convert them into commercial conversations
Facilitating and coordinating the first meetings with these strategic accounts - bringing together the right internal team to ensure we are fully equipped to wow our prospects on the first call.
Following and assisting the sales team in opportunity multi-threading
What you’ll bring to the team:
Sharp perspective on the market and positioning for our most strategic accounts
A strong understanding of our market and the key players we compete with
Creative mind - always thinking 6-12 months ahead
Deep network with excellent relationships you can tap into.
Required:
3-5 years of BD/VC/Sales experience
Willingness to travel
Organizational skills
Bonus:
Multilingual
Consulting/VC background
Your Style:
Entrepreneurial, enthusiastic, and curious approach to your list
A “whatever it takes” (within reason and integrity) attitude about bringing in pipeline
- Self-starter mentality, scrappy, gritty, collaborative, determined
We provide a competitive salary range for this role - which is $150,000 – $200,000 OTE - depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits for US
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 One-off WFH allowance when you join
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
Benefits for Canada💰 Participation in the company’s employee share options plan
🏝 20 days vacation
📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers
🏡 One-off WFH allowance when you join: We will provide you with a one time Working-From-Home (WFH) allowance to ensure you have everything you need to work remotely, uninterrupted
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🏥 Competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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