Business Continuity Manager

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Business Continuity Manager is responsible for developing, implementing, and sustaining a comprehensive Business Continuity Management (BCM) program that ensures the resilience, availability, and recoverability of critical telecommunications infrastructure and services. This role plays a key leadership function in protecting network operations, customer-facing systems, and regulatory obligations during disruptions such as cyber incidents, natural disasters, technology failures, or other crises. The role partners closely with all Technology Domains (IT, network operations, security, etc.), and business leaders to align continuity strategies with operational realities, regulatory requirements, and evolving risk landscapes.
Responsibilities

• Develop, maintain, and continuously improve the enterprise Business Continuity Management (BCM) program to ensure uninterrupted delivery of critical telecom services.
• Establish BCM governance, standards, policies, and procedures aligned with organizational risk tolerance and operational priorities.
• Identify, assess, and document business risks related to service interruptions, cyber threats, natural disasters, supplier failures, and other events impacting network availability.
• Lead and coordinate Business Impact Analyses (BIA) across departments to define recovery priorities, system dependencies, recovery time objectives (RTOs), and
  recovery point objectives (RPOs); translate results into actionable strategies.
• Work closely with all Technology domain leaders to design, implement, and maintain business continuity and disaster recovery plans for critical assets,
  including data centers, core network platforms, OSS/BSS systems, and customer facing services.
• Ensure continuity plans are practical, technically aligned, and integrated with operational response and incident management processes.
• Maintain plan documentation, playbooks, and escalation procedures to ensure readiness during incidents.
• Plan and lead regular continuity exercises, tabletop simulations, and full-scale recovery tests to validate response and recovery capabilities.
• Partner closely with all Technology domain leaders (IT, network operations, cybersecurity, facilities), and business leaders to align continuity strategies with
  technical architecture and operational processes.
• Support incident response and crisis management activities during major service disruptions, providing continuity leadership and coordination.
• Ensure BCM program compliance with applicable regulatory, industry, and contractual requirements, such as ISO 22301, FCC regulations, and local telecom
  authority mandates.
• Prepare for and support audits, regulatory inquiries, and compliance assessments related to continuity and resilience.
• Manage crisis escalation and continuity-related communications, coordinating with executive leadership, internal stakeholders, and external partners as required.
• Assess and manage business continuity risks associated with vendors, suppliers, and third-party service providers, particularly for outsourced network services and
  cloud platforms.
• Provide regular reporting to executive leadership on BCM program maturity, risk exposure, readiness levels, and improvement recommendations.

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, Risk Management, or a related field (or equivalent experience)
• 5-8+ years of experience in business continuity, disaster recovery, operational resilience, or risk management, preferably within telecommunications or critical infrastructure environments
• Strong understanding of telecom network operations, data centers, customer-facing systems, and service availability requirements
• Experience leading BIAs, continuity planning, and large-scale exercises

Preferred Qualifications

• Professional certifications such as CBCP, MBCP, ISO 22301 Lead Implementer/Auditor, CRISC, or similar
• Experience working with regulatory bodies or supporting regulatory audits in a telecom environment
• Familiarity with crisis management frameworks and incident command structures
• May require availability during major incidents or emergencies outside of normal business hours
• Hybrid or on-site presence may be required to support operational and testing activities

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this positio n in New York i s $102,816.00 - $168,912.00 per year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty