The Business Analyst will translate business needs into technology solutions, work with stakeholders, and ensure the right tools and processes are developed for optimal customer experience.
At Articulate, our IT Operations team plays a vital role in empowering every team across the business to deliver exceptional customer experiences. We're looking for a Business Analyst who’s passionate about translating real business needs into smart technology solutions. In this role, you’ll partner closely with stakeholders and cross-functional teams to ensure we’re building the right tools, processes, and systems that enable people to do their best work.
Here is a snapshot of the Tech Stack you will be leveraging: Slack, Salesforce, Marketo, Jira, RingLead, Billing Platform, Workato, and Okta, as well as some homegrown applications and integrations.
What You'll Do:
- Understand business goals: Partner with stakeholders to understand the why behind a request—what’s the business need, and what does success look like?
- Translate needs into action: Break business capabilities down into clear, actionable user stories and process flows that help the team build the right solutions.
- Prioritize for impact: Help maintain a well-groomed backlog that aligns with business priorities and team capacity.
- Collaborate on design: Work side-by-side with engineers and partners to shape solutions that not only meet requirements but are also scalable and in line with our technical architecture.
- Be the voice of the customer: Anticipate user needs and proactively gather feedback to make sure we’re always delivering value.
- Support smooth launches: Facilitate user acceptance testing and help ensure stakeholders are aligned before anything goes live.
What You Should Have:
- 3+ years Experience documenting user stories and creating to-be process flow diagrams
- 2+ years Salesforce domain experience.
- Experience in delivering feature/functionality in Agile, Waterfall, and hybrid environments.
- Strong communication skills; ability to facilitate technical conversations with technical and non-technical stakeholders, partners, and users.
Nice to Haves:
- Expertise working with others in a cross-functional multi-team environment and the ability to juggle and prioritize multiple tasks within a collaborative team environment
- Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
- Demonstrate a commitment to continually improve, share learning with others, and encourage team development.
- Experience working in an Agile IT environment
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate's privacy practices, please view our Privacy Notice)
As an organization, we participate in E-Verify.
Top Skills
Billing Platform
JIRA
Marketo
Okta
Ringlead
Salesforce
Slack
Workato
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