BTR Regional Operations Manager

Location

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Primary Responsibilities: The Build to Rent (BTR) Regional Operations Manager is primarily responsible for coordinating and managing many components of the BTR (Build to Rent) portfolio to ensure efficient day-to-day operations with Maymont Homes, BTR communities from construction to start-up and throughout stabilization for the properties in the applicable region. Performs various tasks and activities to provide direction and support to multiple department(s) and/or managers. Will act as community manager when necessary for recruiting, hiring, coaching, and terminating team members, and will perform all other duties of a community manager. This role is pivotal in managing the performance of the BTR portfolio in the assigned region and ensuring operational excellence across multiple sites. The position involves frequent travel as new construction progresses nationwide and will primarily be remote based with travel requirements.

**25-50% travel requirement**

Skills & Competencies:

• Minimum of 5 years of experience in property management, with a strong preference for Build to Rent or Multifamily new construction/lease- up experience. 
• Bachelor’s degree in business administration, Real Estate, or a related field preferred. 
• Strong leadership, communication, and organizational skills. Proficiency in working with diverse property management software and Microsoft Office Suite. 
• Willingness and ability to travel frequently across the assigned territory. 
• Ability to work effectively in a remote environment while maintaining strong oversight and communication with on-site teams.  
• Strong analytical and problem-solving abilities, with a focus on results and continuous improvement. 
• In-depth knowledge of fair housing laws, local, state, and federal regulations related to property management. 
• Knowledge in fair housing and local real estate laws, where applicable
• Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred
• Demonstrated strong written and verbal communication skills
• Demonstrated customer service skills in fast paced environment
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
• Ability to prove critical thinking and problem solving concepts
• Ability to thrive in a high volume, data entry and processing work environment, where applicable

Essential Job Functions:

• Manage the overall operations of BTR properties within the assigned territory to ensure they meet performance objectives and company standards. 
• Utilizing the new construction/start up tracker, manage the overall implementation and deployment of new construction BTR assets through the lease up and stabilization periods of each assigned BTR community. 
• Lead, mentor, and support on-site property management teams, ensuring they are well-trained and aligned with company goals. 
• Regularly assess property performance metrics, including occupancy rates, rent collections, and maintenance efficiency. Implement strategies to improve performance where necessary. 
• Work hand in hand with BTR Asset Management to develop and manage property budgets aligning with proforma expectations, monitor financial performance, and ensure financial targets are met. 
• Maintain high levels of resident satisfaction by ensuring top-notch customer service and prompt resolution of issues. 
• Ensure all properties comply with local, state, and federal regulations, as well as company policies and procedures. 
• Frequently travel to various properties within the assigned region to oversee operations, support new construction projects, and ensure smooth transitions. 
• Prepare regular reports on property performance and provide insights and recommendations to senior management. 
• Work closely with the National BTR Marketing Manager and Director of Marketing to ensure digital advertising, marketing and leasing efforts are working to promote and maximize occupancy rates and rental income. Collaborate with marketing teams to implement effective strategies. 
• Work internally with Vendor Management and Relations to foster ongoing partnerships with vendors and contractors to ensure high-quality service delivery and cost efficiency. 
• Identify opportunities for process improvements and implement best practices to enhance operational efficiency and resident experience. 
• Expected travel includes 25-50% per month depending on needs of the business.
• Other duties, as assigned by supervisor or leadership team.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve.” Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® – Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits – Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT