Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Blackbaud Education Management (BEM). Your mission is to provide proactive best practices optimization consulting to a portfolio of customers throughout their engagement, ensuring their success with product adoption and maximizing the value of their software subscription. Blackbaud Advisory+ is a premium consulting offer which focuses on driving outcomes for customers using BEM.

What you'll do:

• Working with customers to drive outcomes:

  • Provide prescriptive, outcomes-focused consulting to a diverse portfolio of BEM customers.

  • Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.

  • Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You will support them in navigating new releases, adjusting business processes, helping to onboard new staff, and ultimately building a strong relationship and customer that is maximizing the value of their BEM subscription.

  • Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.

• Contribute to Service Offerings:

  • Shape the Advisory+ offering by sharing insights and expertise.

  • Collaborate with cross-functional teams to enhance customer experience.

  • Serve as a subject matter expert on sales calls to expand footprint of Blackbaud Advisory+.

What you'll bring:

• 5+ years of experience using, supporting, or consulting on BEM in both K12 and Higher Ed markets.

• Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.

• Strong attention to detail and ability to understand customer needs.

• Ability to successfully manage a portfolio of customers.

• Have a self-starter mindset by proactively managing customer deliverables with limited supervision.

• Blackbaud Award Management experience is a plus.

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program