Billing Specialist (SaaS Billing)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Accounting Business Unit at Fullsteam supports the financial health and growth of the company and its subsidiaries through accurate, efficient billing, accounts receivable, and collections processes. As Fullsteam expands through acquisitions, the Accounting Shared Services team plays a key role in standardizing workflows, integrating systems, and maintaining revenue integrity.

The Billing Specialist supports multiple Business Units (BUs) by managing billing transactions, resolving account discrepancies, and maintaining accurate customer records. This role requires strong analytical skills, attention to detail, and a customer-focused approach to ensure timely billing and efficient financial operations.

Note:

• This is a remote role with occasional required attendance at our Markham office, including regular monthly and quarterly team meetings. Advance notice will be provided.
• New hires must attend onboarding in person at our Markham office during their initial onboarding period.

Primary Responsibilities

Billing Operations

• Generate, review, send, modify, and terminate invoices and subscriptions accurately and on schedule.
• Create subscriptions, sales orders, and estimates as applicable.
• Process recurring, one-time, and usage-based billing, including importing billing files.
• Manage billing adjustments, refunds, account credits, tax exemptions, and payment applications.
• Manage subscriptions in NetSuite and Zuora, ensuring product access is appropriately suspended upon cancellation.
• Resolve billing and payment processing issues, including Paystand-related issues.
• Monitor billing transactions and investigate discrepancies or irregularities.

Account Reconciliation

• Reconcile billing records, customer accounts, payment transactions, and financial statements.
• Investigate discrepancies and assist with reconciling undeposited funds.
• Reconcile payments against Business Unit records and AR aging to ensure accurate dunning notices.
• Collaborate with Finance and Accounting teams to support accurate financial reporting.

Customer Support and Collaboration

• Respond to customer inquiries regarding invoices, payments, credit card applications, disputes, and account adjustments.
• Partner with Corporate, Business Unit management, Sales, Customer Service, Support, Revenue, and Operations teams to resolve billing issues and implement requested changes.
• Maintain professional, timely communication to support positive customer relationships.

Process Improvement and Compliance

• Identify opportunities to improve billing workflows, efficiency, and automation.
• Document procedures and maintain consistent processes across multiple Business Units.
• Follow applicable billing, payment security, data privacy, and regulatory requirements.

Skills and Competencies

• Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.
• Experience using ERP and billing platforms, particularly NetSuite and Zuora SuiteBilling.
• Strong analytical, problem-solving, and reconciliation skills, including the ability to investigate discrepancies and identify root causes.
• High attention to detail and the ability to manage competing priorities and deadlines across multiple Business Units.
• Proficiency in Microsoft Excel and the ability to analyze billing and payment data.
• Strong written and verbal communication skills and a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced, acquisition-driven environment.
• Commitment to accurate financial reporting, process documentation, and continuous improvement.

Qualifications:

• Proven experience in billing, accounts receivable, or a related financial role.
• SaaS billing experience required.
• Proficiency in Microsoft Excel, NetSuite, and Zuora SuiteBilling.
• Excellent analytical, organizational, communication, and interpersonal skills.
• Experience with FloQast and CRM platforms such as Salesforce is an asset.
• Knowledge of billing-related regulatory and compliance requirements is an asset.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

Salary Range: $55,000–$65,000 CAD

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.