Billing Business Analyst

Description and Requirements
The Opportunity
The Business Consultant is responsible for analyzing and maintaining Billing data for all products in the MIB Market. The analysis performed is critical to providing billing solutions for our MetLife customers. There is significant involvement with internal and external customers, specifically with analysis/mapping of data between our Eligibility, Plan Structure and Billing system.
How You'll Help Us Build A More Confident Future

• Analyzes and resolves customer issues that are escalated by team members or business partners and provides on-going support to Financial Consultant and Service in resolving customer or operational issues as they arise.
• Responsible for resolving all assigned work on system error reporting within SLA.
• Analyzes and resolves all issues and inquiries from customers and internal partners. Responds promptly and implements solutions efficiently.
• Monitors reports for processing errors/trends. Completes analysis and follows up to ensure resolution. Seeks opportunity for process improvements.
• Advises Financial Consultants and Service to assist them in solving complex, technical case issues and continues to provide ongoing support.
• Coordinates and serves as single point of contact for billing when working through service recovery and retention issues with Service Partners and Customers that may impact ongoing processes. Implements new or modified processes and/or procedures as a result.
• Develops and maintains strong partnerships with partners including IT, financial consultants, remittance center, and service to identify needs, challenges and opportunities for continuous improvement. Identifies opportunities and develops recommendations.
• Responsible for organizing meetings and conference calls and executing on projects of varying complexity and size.
• Serve as technical resource for Service and MIB Financial Consultants
• Assist as needed with case implementations.

What You Need to Succeed:
• Demonstrated customer service skills with the ability to communicate both verbally and in writing.
• Experience handling pressure situations with professionalism and tact.
• Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
• Strong time management skills
• Experience managing projects and multiple tasks with demanding deadlines
• Basic knowledge of excel
• 3+ years of problem solving and data analysis experience in business operations
What Can Give You An Edge
• Prior billing experience including reconciliations and payroll processing.
• Experience working directly with customers to resolve escalated situations.
• Experience with insurance/financial systems.
• Demonstrated ability to utilize data in order analyze and resolve complex issues.
• Experience testing system enhancements.
• Bachelor's Degree or related business experience.
The expected salary range for this position is $53,000 - $65,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$53,000 - $65,000