The Billing Specialist executes end-to-end billing, including order entry, invoicing, cash application, and resolution of issues while ensuring compliance with policies.
Position Summary This position reports to the Lead Billing Specialist and provides end‐to‐end billing execution across all products and customer types, including standard commercial and E‐Rate customers. Responsibilities include accurate order entry, timely invoicing, proper cash application, and effective resolution of billing issues while maintaining compliance with internal controls and billing policies. The Billing Specialist ensures accurate billing for fiber transport, Ethernet, Hosted Voice/OneVoice, Managed Services, and E‐Rate funding programs , while being fully cross‐trained to provide redundancy, consistency, and continuity of billing operations.
Key Responsibilities -Billing Execution & Order Entry : Perform accurate order entry, establish charges, validate service activation dates, ensure billing aligns with agreements. -Monthly Billing Operations : Generate/review invoices, resolve discrepancies, support billing close deadlines. -Cash Application & Payment Research : Apply payments, research discrepancies, coordinate with Collections. -Billing Research & Adjustments : Handle inquiries, prepare credits/rebills, maintain audit‐ready documentation. -E‐Rate Billing Support : Perform invoicing, ensure compliance, coordinate with E‐Rate specialists. -Cross‐Functional Coordination : Partner with Sales, Service Fulfillment, -Customer Care, Collections, and Accounting. -Controls & Continuous Improvement : Follow policies, support audits, recommend process enhancements.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
