Bilingual Telesales Rep (Mandarin)

Become a part of our caring community and help us put health first
 The Senior Telesales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. The Senior Telesales Agent work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Telesales Agent qualifies prospects and attempts to close sale and successfully handle consumer calls that may require the use of an interpreter or TTY service.  May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• Has current Active Health Insurance License or the ability to obtain license
• Bilingual in English and Mandarin with the ability to speak, read and write in both languages without limitations or assistance
• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Easily adapt to learning new software/programs and follows call flow processes and procedures
• You must be available and willing to work any shift between 7:00am — 2:00am including weekends and overtime during peak season from approximately September - December
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and able to navigate stressful situations

Preferred Qualifications

• Bachelor's Degree
• Telesales experience

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government. 

Humana Perks:      

Full time associates enjoy:   

• Base salary 
• Medical, Dental, Vision and a variety of other supplemental insurances   
• Paid time off (PTO) & Paid Holidays 
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!  

Social Security Task:
Alert: Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions on how to add the information into the application at Humana’s secure website.  

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview.  In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
• Wireless, Wired Cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership.  (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

Dual ISP Requirement inspection and verification process:

Requirements for DMS new hires

• Home office must support dual ISP and in home wiring.

• Home office area must support having the dual circuits in the office area and sufficient electrical outlets to support network and UPS equipment.

• Offers of employment are contingent upon a site & ISP survey and hardware installation by a third-party vendor.

The candidate's address may be provided to the third-party vendor prior to extending an offer, solely for the purpose of conducting a virtual assessment to determine whether the location meets the internet service requirements necessary for the role. To proceed in this manner, it is required that candidates be informed, in advance, that their address information will be shared with a third-party vendor for this limited purpose.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$48,800 - $65,900 per year

 

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.