Bilingual HR Specialist (English/Spanish)

Pay Range: $20-25.00/hour (Based on experience)

Location: Charlotte, NC
Company: Qual Pac (A Pro Pac Company)
Client Site: Frito-Lay Dedicated Facility

Quality Packaging (Qual Pac) has been in business for over 50 years, built on a culture that values integrity, accountability, and people. We believe our employees are our greatest asset, we stand by our word, and we prioritize our customers above all else.

The HR Coordinator provides day-to-day human resources support for employees and leaders within a fast-paced, customer-dedicated manufacturing and warehouse environment. This role serves as a key point of contact for employees while supporting recruiting, onboarding, employee relations, attendance, payroll, benefits, leave administration, safety, training, and HR compliance.

Reporting to the HR Manager, the HR Coordinator works closely with plant leadership, supervisors, employees, and staffing partners to ensure HR processes are administered accurately and consistently. This is a hands-on, highly visible role that requires a strong presence on the production and warehouse floor and the ability to support employees across multiple shifts.

• Serve as a primary point of contact for routine employee questions regarding policies, attendance, benefits, payroll, and workplace concerns

• Support managers and supervisors with attendance, conduct, performance, documentation, and policy compliance

• Promote consistent application of company policies across departments and shifts

• Escalate complex, sensitive, or high-risk employee relations matters to the HR Manager

• Maintain a visible HR presence on the production and warehouse floor and build strong relationships with employees and leadership

• Coordinate recruiting activities for production, warehouse, shipping, receiving, maintenance, and administrative positions

• Post job openings, review applications, conduct initial phone screens, and coordinate interviews

• Partner with staffing agencies regarding temporary labor needs, attendance, performance, conversions, and assignment changes

• Track open positions, candidates, interviews, offers, start dates, and other recruiting metrics

• Support job fairs, hiring events, and community recruiting efforts

• Conduct new-hire orientation and communicate company policies, attendance expectations, safety requirements, GMP standards, and benefits

• Complete and maintain required onboarding documentation, including Form I-9 and E-Verify

• Coordinate employee badge access, system access, and required training

• Support temporary-to-full-time conversions and introductory-period reviews

• Coordinate employee offboarding, including documentation, exit interviews, and recovery of company property

• Review timecards for missed punches, scheduling discrepancies, overtime, shift differentials, and other issues

• Partner with supervisors to ensure timecard corrections and approvals are completed accurately and on time

• Track attendance occurrences, tardiness, absences, and related corrective action

• Respond to routine employee questions regarding pay, deductions, PTO balances, and payroll corrections

• Maintain accurate attendance and timekeeping records

• Support administration of FMLA, personal leave, military leave, workers' compensation, and other applicable absences

• Maintain communication with employees and managers regarding leave status, return-to-work dates, and work restrictions

• Coordinate fitness-for-duty documentation and temporary work restrictions

• Support the ADA interactive accommodation process under the direction of the HR Manager

• Assist employees with benefit enrollment, qualifying life events, and benefit-related questions

• Support annual open enrollment communications and employee meetings

• Assist with employee recognition programs, service awards, engagement activities, and company events

• Support unemployment claims, employment verifications, and required employee notices

• Support workplace injury reporting, incident documentation, and workers' compensation or occupational injury processes

• Coordinate medical treatment, drug testing, work-status reports, and return-to-work documentation as required

• Participate in safety meetings, incident investigations, corrective actions, and employee retraining

• Monitor completion of required safety training, forklift certifications, PPE requirements, and other compliance activities

• Support compliance with OSHA, GMP, AIB, food safety, and customer-specific requirements

• Assist with safety and HR audits and maintain required documentation and records

• Coordinate required training for new hires, temporary employees, supervisors, and equipment operators

• Maintain training records and monitor certification expiration and renewal dates

• Support supervisor training related to attendance, documentation, interviewing, employee relations, and policy enforcement

• Coordinate annual policy acknowledgments and refresher training

• Support performance review and employee development processes

• Maintain accurate and confidential personnel, medical, training, leave, investigation, and disciplinary records

• Audit employee files and records for missing, incomplete, or expired documentation

• Prepare HR reports related to headcount, turnover, attendance, overtime, recruiting, temporary labor, and open positions

• Support EEO-1, OSHA, audit, and other required regulatory reporting

• Maintain required labor law postings and workplace notices

• Protect confidential employee, medical, and company information at all times

• 2+ years of Human Resources experience, preferably in manufacturing, warehouse, distribution, food, packaging, or a similar high-volume environment

• Working knowledge of recruiting, onboarding, employee relations, attendance, payroll/timekeeping, benefits, and HR administration

• Familiarity with employment practices and regulations, including FMLA, ADA, OSHA, and workers' compensation

• Experience supporting an hourly workforce and working with temporary staffing agencies preferred

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Strong interpersonal, communication, and problem-solving skills

• High level of professionalism, discretion, and ability to maintain confidentiality

• Proficiency with Microsoft Office and HR/timekeeping systems

• Bilingual English/Spanish REQUIRED

• Ability to work flexible hours, including occasional early-morning, evening, or weekend coverage based on business needs

• Manufacturing and warehouse environment, including non-climate-controlled areas

• Regular interaction with employees on the production and warehouse floor

• Requires standing and walking for periods throughout the workday

• Must be able to adjust schedule occasionally to provide HR support across multiple shifts

• Established, stable company with over 50 years of success

• Opportunity to support operations for a major national brand

• Hands-on HR role with exposure to multiple areas of Human Resources

• Collaborative, team-oriented environment

• Opportunity to build relationships across all levels of the organization

• Career growth opportunities within a growing organization

If you are an organized, people-focused HR professional who enjoys working directly with employees and leaders in a fast-paced manufacturing environment, we encourage you to apply.