The Bilingual Customer Relations Specialist is responsible for increasing short- and long-term revenue growth potential at targeted Financial Institutions and responsible for effectively communicating and managing the nuances of the cultural requirements. Serve as educator to Financial Institutions concerning all services, products and processes offered by Deluxe through direct client contact, relationship building and marketing.
Job Duties
Relationship building: Individually or in partnership with Client Sales Executive, meet with non-English speaking clients and/or potential clients. Develops new relationships with potential non-English speaking clients. Maintain and strengthen relationships with non-English speaking clients. Travel to local, area, regional, or national locations to source new clients, develop existing client relations, and/or manage clients to increase service levels to clients.
Serves as client manager, liaison, and relationship specialist between Account Managers and Financial Institutions and end users/customers. Through bilingual/cultural knowledge and understanding of current and emerging market trends, attract and retain customers to achieve or exceed business goals, accuracy and customer satisfaction goals.
Provide clear direction and training to Team Manager, Client Sales Executive and other Deluxe personnel concerning cultural understandings, opportunities and relationship-building between non-English speaking clients and potential clients and Deluxe employees.
Basic Qualifications
Fluent in Mandarin and English
Customer service, customer development and/or customer maintenance experience
Basic computer operation skills
Basic Microsoft Office Suite knowledge
Preferred Qualifications
Bachelor’s degree or equivalent with focus in Marketing or Customer Service.
Strong attention to detail.
Additional Basic Qualifications:
Must be 18 years of age or older
This role is not permitted to be filled in the following locations Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, District of Colombia, Hawaii, Illinois, Kentucky, Louisiana, Maryland, Mississippi, Montana, Nevada, New Hampshire, New Mexico, New Jersey, North Dakota, Rhode Island, South Dakota, Vermont, Washington, West Virginia, Vermont, and Wyoming.
Compensation
The compensation range for this position is $20.00 - $24.50 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
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