Benefits Support Specialist

Benefits Support Specialist
West coast or Central time remote.
Hi, we're Healthee.
We're on a mission to support employees and transform their healthcare experience. Our AI-powered platform is designed to help every employee understand their healthcare benefits, navigate their plans, and optimize their care.
Want to join our mission-driven team? Read on.
Position Overview
Healthee is looking for a Benefits Support Specialist to join our Customer Support team. In this role, you'll be responsible for providing day-to-day support to Healthee users as they navigate both our platform and their healthcare benefits.
Reporting directly to the Senior Manager of Customer Support, you'll have the opportunity to build and scale support processes while ensuring the delivery of world-class service to our users.
Typical working hours are 9 am - 5 pm ET however there may be a requirement to support 12 pm - 8 pm ET based on scheduling and team availability.
Responsibilities

• Deliver personalized, effective, and insightful support through inbound and outbound inquiries via multiple channels, including chat, email, and phone.
• Understand our users' diverse needs and ensure their success with Healthee.
• Act as an ambassador for our users across the Healthee team to ensure the product continues to meet their expectations.
• Collaborate with development teams to identify, reproduce, and escalate bugs through to resolution.
• Leverage tools and resources to help users understand and make the most of their health benefits.
• Resolve and own user issues in a timely, empathetic, and efficient manner.
• Act as an advocate for users, assisting with claims, billing inquiries, and questions related to healthcare providers.

Requirements

• 2+ years of relevant experience in customer support, ideally in healthcare, health insurance, claims, or care navigation.
• Clinical or benefits-related education (e.g., nursing or health insurance training) is a strong plus.
• Excellent interpersonal skills and ability to multitask across communication channels.
• Working knowledge of medical and insurance terminology in English; Spanish fluency is a strong advantage.
• Positive attitude, empathy, and high energy.
• Comfortable with change and proactive in taking initiative.
• Committed to delivering exceptional customer service.
• Experience in Intercom or a customer service software product is a plus.

Benefits and salary

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Hybrid Work
• Wellness and learning and development programs
• Stock Option Plan
• Salary 65-75K will be determined based on the experience level and Healthee's development track.