Backroom Supervisor

Backroom Supervisor — Habitat for Humanity Charlotte Region
Location: 1840 E. Franklin Blvd., Gastonia, NC 28054
Habitat ReStore Pay: $19.50 per hour
Schedule: Full-time - Rotating Schedule, 7 days per week

Why Join Us:
At Habitat Charlotte’s ReStore, your work supports affordable housing and community impact every day. You’ll be part of a team that values collaboration, service, and making a difference right here in our community.

• Competitive salary and benefits 
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care) 
• Work/life balance supported by generous PTO 
• Career development and promotion opportunities 
• Casual working environment 
• Retirement planning a 403(b) with 3% organizational match

Position Overview:
Habitat Charlotte is seeking a dedicated Backroom Supervisor to ensure smooth store operations, accurate merchandising, and a safe, welcoming environment for employees, volunteers, and customers. This key-holding supervisory role supports store leadership in managing donations, inventory, and day-to-day operations that keep the ReStore running efficiently.

Key Responsibilities:

• Research, accurately ticket, and safely move merchandise to the sales floor in a timely manner

• Collaborate with store leadership on priorities, timing, and placement of incoming donations

• Supervise donation drivers during loading/unloading activities

• Ensure safe handling of merchandise according to policies and procedures

• Maintain a clean, organized, and efficient store environment

• Independently open and close the store and perform cash handling procedures

• Operate the cash register as needed and complete accurate reports and end-of-day documentation

• Provide constructive feedback, encouragement, and motivation to staff, volunteers, and team members

• Demonstrate a positive, respectful, and professional attitude with all customers, donors, volunteers, and staff

What We’re Looking For:

• Strong leadership and communication skills

• Ability to work independently and as part of a team

• Comfortable managing multiple tasks and priorities in a fast-paced retail environment

• Experience with inventory, merchandising, or supervisory responsibilities is a plus

• Commitment to excellent customer service and a mission-driven workplace

Education/Skills:

• Basic computer skills

• Basic math or POS experience

• Strong verbal and written communication skills

• Management and Customer Service experience

• Show initiative

Physical Requirements:

• Ability to stand for extended periods of time

• Ability to move merchandise throughout the store

• Ability to perform repetitive movements over long periods of time

• Ability to lift 50lbs. without assistance

• Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays

• Ability to obtain Forklift Certification and operate a forklift on a regular basis

• Ability to climb steps to Forklift cab

Internal Interactions: Habitat Staff

External Interactions:

• Customers

• Volunteers

• Donors

• Homeowners

Level of Authority:

• Requires minimal supervision

• Ability to engage and motivate staff as well as hold team members accountable in conjunction with store management

• Report to the Store Manager

Estimated Time Commitment: 40+ hours/week. Rotating Monday-Sunday work week. Shifts scheduled based on the needs of the store.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.