AVP, Sales Support

Job Description:

Role Summary/Purpose:

This role will report to the Sales Leader and serve as Sales Support for the Verizon Field and Inside Sales Teams. The role will partner closely with the Verizon Sales Leader and Client Initiatives Inside Sales Manager to create and implement a collaborative go-to-market strategy for Field & Inside Sales. This role will manage all data analytics and reporting needs for Field & Inside Sales and is instrumental to positioning the teams for growth. The role will be the primary liaison for SF Effectiveness capabilities, training management and represent the Sales team in cross-functional initiatives.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Travel:  20%

Essential Responsibilities:

• Partner with Sales Leader, Marketing Leader and VZ in development and ownership of credit training material to support Field Sales training strategies.  Duties may include developing and/or updating in-store training documents and operating policies & procedures

• Serve as the primary liaison between the portfolio and SFE teams regarding Sales Force effectiveness, focusing on identifying, developing, and implementing initiatives and projects that will improve engagements, performance and territory growth

• Own Salesforce and Seismic data visualization software, as well as responsibility for continually developing, implementing and executing on Salesforce initiatives to aid in the Sales Team’s ability to be productive and compliant in the Field

• Develop, implement, execute and continually enhance a store optimization model and process to support our go-to-market strategies. This includes the development and execution of reporting to aid in managing the implemented strategies

• Partner with Inside Sales Manager to hire, lead and manage the Verizon Inside Sales Specialist team to ensure Sales and Marketing initiatives and strategies are executed

• Provide value added analysis & reporting to help identify gaps, trends and implement create strategies to assist in driving continuous usage and application volume

• Implement effective productivity tools and compliance systems that manages field activities, i.e., contests and special marketing initiatives

• Monitor, assess and partner with Field Leadership to track, measure and ensure client engagements are properly captured in Salesforce to measure visit reaction

• Partner cross-functionally to develop materials and systems to increase the team’s productivity

• Manage all logistics related to the delivery of field training programs, including training content management, i.e., Lessonly

• Manage new employees onboarding process in partnership with Sales Leadership

• Monitor Field Sales Specialist calls to measure effectiveness and gather VOC

• Ongoing maintenance/validation of key FSS items such as compliance requirements, alignment files, daily reporting and other analytical needs

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree in Business related field of study and 3+ years’ experience working in the Financial Services Field or in lieu of completed degree, HS diploma/GED with 5+ years of experience in Financial Services

• Minimum of 5 years utilizing Salesforce.com, analytical & statistical experience with the ability to manage, synthesize and interpret large quantities of data

• Minimum of 5 years’ experience developing presentations and pitching to all levels of management

• Minimum of 2 years of project management

• Minimum of 2 years’ experience working within a Client relationship

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience operating in a matrixed work environment and/or experience motivating a peer group to obtain performance results

• Strong skills with Microsoft Excel, PowerPoint and Word

• Knowledge/experience of Microsoft Access, SQL and SAS preferred

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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