AVP, Revenue Cycle

At Ensemble, our work is guided by a shared commitment to:

• Customer Obsession – We put our clients, patients, and colleagues first by understanding their needs and consistently exceeding expectations.
• Embracing New Ideas – We foster innovation by leveraging emerging technologies, encouraging creativity, and continuously improving how work gets done.
• Striving for Excellence – We execute at a high level every day, delivering measurable results through our Best in KLAS Ensemble Difference Principles.

By living these values, we ensure that every interaction is meaningful and contributes to our mission of redefining what’s possible in healthcare.

The Assistant Vice President of Revenue Cycle – PB AR is responsible for the overall leadership, performance, and strategic direction of Professional Billing Accounts Receivable operations for assigned client(s). This role oversees day‑to‑day PB AR operations, drives performance against cash, aging, and denial KPIs, and partners closely with client leadership to improve outcomes.

The AVP provides leadership to onsite revenue cycle teams, ensures consistent execution of best practices, and influences change across people, process, and technology to maximize cash flow, reduce AR aging, and improve the patient and provider experience.

• Define and execute the strategic direction, priorities, and continuous improvement initiatives for Professional Billing AR operations.
• Analyze PB AR performance trends (aging, denials, cash, write‑offs) and provide data‑driven recommendations to clients and internal leadership.
• Develop and maintain operational integration plans with clear objectives, timelines, and measurable outcomes.
• Ensure consistent achievement of client goals and compliance with Service Level Agreements (SLAs).

• Serve as a senior client-facing leader for PB AR operations.
• Present key performance indicators (KPIs), risks, and improvement plans to client leadership.
• Partner with clients on initiatives related to:
  • AR aging reduction
  • Denial prevention and resolution
  • Self‑pay follow‑up and patient experience
  • Cash acceleration and bad debt reduction
• Provide weekly and monthly reporting with clear insights, actions, and progress updates.

• Provide direct oversight of PB AR operations across onsite and centralized environments.
• Identify operational gaps and lead process improvements across registration, charge capture, coding, billing, follow‑up, and cash posting as they impact PB AR.
• Monitor cash flow and proactively address risks to performance or service delivery.
• Escalate and manage resolution of significant operational issues (e.g., AR backlogs, denial spikes, cash delays).

• Directly manage PB Revenue Cycle Onsite Directors and senior PB AR leaders.
• Own performance management, coaching, development planning, and KPI accountability.
• Lead succession planning and coverage strategies to minimize disruption from vacancies.
• Partner in the recruitment, selection, and onboarding of PB AR leadership roles.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Participate in and support sales efforts, client renewals, and expansion opportunities related to PB revenue cycle services.
• Share best practices, successes, and challenges across Ensemble clients and internal teams.
• Participate in monthly client and internal leadership calls to support enterprise alignment.

• Significant leadership experience in Professional Billing Accounts Receivable within healthcare revenue cycle operations.
• Proven success driving improvements in AR aging, denials, and cash collections.
• Strong strategic, analytical, and operational leadership skills.
• Ability to influence change across cross‑functional teams in complex environments.
• Excellent communication skills with the ability to present complex information clearly.

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience).
• Revenue cycle certification such as CRCR or other relevant professional certification.
• Experience leading large, multi‑site or client‑based PB AR operations.

• Strong project management and change management capabilities.
• Ability to build and maintain trusted relationships with internal and external stakeholders.
• Comfort leveraging data, dashboards, and technology to drive decision‑making.
• Demonstrated commitment to confidentiality and ethical standards.
• Willingness to learn and adapt to new tools, technologies, and operational models.