AVP, Observability

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

We are seeking a dynamic, motivated, and experienced Leader for our Site Reliability Engineering Team to streamline the onboarding process for new applications and services into our monitoring ecosystem. In this role, you will lead a team of monitoring engineers and act as the primary liaison between development teams and monitoring platforms, ensuring all new applications are effectively integrated into observability systems, meet organizational standards, and have appropriate monitoring coverage from day one.

This is an exciting opportunity to lead a critical function within our organization, driving meaningful change and enhancing the advisor experience. If you are passionate about SRE and Observability and have a track record of success, we invite you to apply and be part of our journey toward greater resilience and efficiency.

Responsibilities:

• Monitoring Intake: Serve as the point of contact for all new application and service monitoring requests. Manage the intake process, including requirement gathering, prioritization, and approval workflows. Collaborate with application teams to understand business and technical requirements for monitoring. Define and enforce monitoring standards and best practices during the intake process.

• ​Application Monitoring Onboarding: Lead the onboarding process for new applications into the organization’s monitoring tools (e.g., Dynatrace, Datadog, Prometheus, Grafana). Configure and deploy monitoring agents (e.g., Dynatrace OneAgent, Prometheus exporters) for new applications. Ensure all applications are set up with appropriate dashboards, alerting, and Service Level Indicators (SLIs). Validate that monitoring integrations are functional, complete, and meet organizational standards.

• Collaboration & Coordination: Work closely with application owners, DevOps, and infrastructure teams to align monitoring setups with application architecture. Act as a consultant to development teams, guiding them on observability and monitoring best practices.

• Automation & Optimization: Partner with Site Reliability Engineering (SRE) Automation teams to ensure automated monitoring set up. Develop scripts and workflows to automate onboarding processes for new applications and services. Leverage APIs of monitoring tools to automate repetitive tasks and improve efficiency. Continuously refine and improve the monitoring intake and onboarding processes.

• Documentation & Reporting: Maintain comprehensive documentation for the monitoring intake process, onboarding procedures, and configurations. Provide regular updates to stakeholders on onboarding status and key metrics. Develop templates and guidelines for application teams to facilitate self-service onboarding where appropriate. Develop dashboards and metrics that communicate and enable transparency into operational KPIs, key risks, and progress. Ensure alerts are set up with proper documentation and standard operating procedures

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 8+ years' experience in Operations working alongside strong, high-performing teams

• 5+ years' experience in leveraging Observability and Monitoring tools to derive critical insights and improve Failed Client Interactions (FCI)

• 3+ years of experience (Certification preferred) working with APM tools and Logging Platforms

• 3+ years' experience with one of: Python, PowerShell, JavaScript

• Strong understanding and experience in monitoring and observability

Core Competencies:

• Proven record of strong ownership, drive for results, and sense of urgency on issue resolution and outcomes

• Strategic thinker who anticipates the future, inspires the team to improve reliability that enable delightful experiences at scale

• Proven ability to lead and motivate cross-functional teams in a matrixed environment

• Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building

• Ability to influence and drive change across the organization

• Analytical mindset with the ability to translate data into actionable insights

Preferences:

• Certifications: Dynatrace Associate or Professional Certification.

• Experience with Open Telemetry and other observability standards.

• Knowledge of chaos engineering practices and their integration with Dynatrace.

• Familiarity with AIOps platforms and automation solutions.

#LI-Hybrid

 

Pay Range:

$109,200-$182,000/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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