The AVP of Global Vendor Management Governance leads the development of policies for vendor performance management and issue resolution, ensuring regulatory compliance across all business lines.
Description and Requirements
AVP, Global Vendor Management Governance
Location: Cary, NC
The Team You Will Join
The Global Third Party Management team oversees the aggregate risk MetLife assumes through its vendor and other third party relationships. This work is essential for regulatory compliance, protecting customers, and ensuring vendors meet contractual obligations. As part of its modernization efforts, the Third Party Management team is enhancing how vendor risk is measured, tracked, and mitigated. To support this evolution, a new Assistant Vice President position has been created to develop and launch an enterprise vendor performance management governance framework.
The Opportunity
The AVP of Global Third Party Management will lead the development and enterprise-wide socialization of a comprehensive policy that defines how MetLife should manage vendor delivery performance and resolve issues across all lines of business and legal entities. Drawing on lessons learned from the GTO Vendor Management Office, this leader will tailor the framework to meet global needs and engage senior stakeholders to communicate the rationale, secure buy-in, and guide adoption across impacted teams.
Once the policy is implemented, the AVP will establish governance mechanisms and performance metrics to monitor effectiveness and ensure sustained compliance. This role will be instrumental in embedding a consistent, global approach to third party performance management and issue resolution, reinforcing MetLife's commitment to driving a commercial mindset while moving with speed and discipline.
How You'll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
The expected salary range for this position is $180K to $215K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$180K to $215K
#BI-Hybrid
AVP, Global Vendor Management Governance
Location: Cary, NC
The Team You Will Join
The Global Third Party Management team oversees the aggregate risk MetLife assumes through its vendor and other third party relationships. This work is essential for regulatory compliance, protecting customers, and ensuring vendors meet contractual obligations. As part of its modernization efforts, the Third Party Management team is enhancing how vendor risk is measured, tracked, and mitigated. To support this evolution, a new Assistant Vice President position has been created to develop and launch an enterprise vendor performance management governance framework.
The Opportunity
The AVP of Global Third Party Management will lead the development and enterprise-wide socialization of a comprehensive policy that defines how MetLife should manage vendor delivery performance and resolve issues across all lines of business and legal entities. Drawing on lessons learned from the GTO Vendor Management Office, this leader will tailor the framework to meet global needs and engage senior stakeholders to communicate the rationale, secure buy-in, and guide adoption across impacted teams.
Once the policy is implemented, the AVP will establish governance mechanisms and performance metrics to monitor effectiveness and ensure sustained compliance. This role will be instrumental in embedding a consistent, global approach to third party performance management and issue resolution, reinforcing MetLife's commitment to driving a commercial mindset while moving with speed and discipline.
How You'll Help Us Build a Confident Future (Key Responsibilities)
- Lead the development and enterprise-wide socialization of a global policy for managing third party delivery performance and issue resolution across all MetLife business lines and legal entities.
- Engage senior stakeholders to communicate the strategic need for the policy, secure buy-in, and align expectations for impacted teams and individuals.
- Oversee the creation of supporting standards and procedures that enable consistent implementation of the policy across centralized and decentralized vendor management models.
- Drive adoption of the policy through structured change management, stakeholder engagement, and cross-functional collaboration.
- Establish and maintain governance mechanisms and performance metrics to monitor policy implementation and effectiveness.
- Serve as a thought leader and subject matter expert on third party performance and issue management, contributing to the continued evolution of MetLife's third party oversight capabilities.
What You Need to Succeed (Required Qualifications)
- 12+ years of hands-on experience in managing third party performance and issues across multiple geographies while working with senior leaders
- Experience leading matrixed teams with governance oversight and coordination
- Strategic thinking and risk mindset
- Proven ability to drive execution as a change agent
- Interpersonal skills to build relationships and influence partners
- Analytical and process skills with ability to analyze, interpret and utilize data to make decisions
- Strong communication skills
What Can Give You an Edge (Additional Skills)
- A working knowledge of vendor contract structures and terms
- 5+ years of experience at an insurance company or other financial services firm
- Experience with defining and reporting key performance indicators and other metrics
- Experience and knowledge of general risk and issue management frameworks
The expected salary range for this position is $180K to $215K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$180K to $215K
#BI-Hybrid
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