AVP, Customer Strategy & Value Realization

Position Summary

As the AVP, Customer Strategy & Value Realization, you will be a key leader in shaping and executing League's customer-centric vision. In your first phase of this role, you will develop resources and practices for the team to measure and present customer value metrics on an ongoing basis.

This role requires a deep understanding of customer needs, market trends, and competitive dynamics, combined with a data-driven approach to decision-making. Once the resources are developed, you will lead a high-performing team and collaborate cross-functionally to deliver exceptional customer experiences and achieve ambitious business objectives.

In this role, you will:

• Define and document best practices for value realization, ensuring that customers continuously experience the desired outcomes and maximizing retention
• Work with internal teams and customers to define key business outcomes, KPIs, and success metrics that align with customer goals. Design systems for measuring value delivered, ensuring continuous alignment with customer expectations.
• Utilize analytics to develop value-based reporting for customers. Present the realized value to key customer stakeholders and internal teams
• Work closely with Customer Strategy, Product, and Content teams to ensure that value realization is embedded into all aspects of customer engagement and communication.
• Coach the Customer Strategy team as a whole to adopt and refine value realization materials.
• Develop and champion the respective strategy for each customer, aligning it with League's business goals (including revenue targets) and product roadmap.
• Understand customer business challenges, pain points, and motivations.
• Partner with the pre-sale value team to continue the value life-cycle for our customers. Ensure on-going measurement and value realization of customer business cases.
• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform customer strategy and maintain League's competitive edge.
• Present customer strategy insights and recommendations to senior leadership, influencing strategic decision-making.
• Build and maintain strong relationships with key stakeholders, both internal and external.
• Lead and mentor a team of Principals, fostering a culture of innovation, collaboration, and data-driven decision-making

About You:

• 8-10 years work experience, ideally in healthcare management consulting, strategic account management, or equivalent industry experience
• Experience in a value realization or customer value team in a healthcare setting.
• Experience leading and managing teams of senior consultants or strategists.
• Experience developing and implementing user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

What We Offer

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-Related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.