AVP, Crisis Management

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

As a leader within the resiliency team the Crisis Management Assistant Vice President is responsible for supporting the operational resiliency strategic vision by maturing the firm’s crisis management policy, processes, procedures and supporting documentation moving it from an ambiguous environment to a well-structured and adopted program. This key leader will build and scale the crisis management program maintaining and improving crisis management tools, resources, exercises, and training, and facilitating event response during disruptions. This leader will coordinate threat monitoring, impact assessment, response and recovery coordination activities and crisis communications. This role requires promoting the program across the firm, and working closely with executive leaders, cross-functional partners, and stakeholders at all levels. This leader will also govern, develop, deliver, and manage related training for crisis management processes, tools, and best practices.

Responsibilities:

Crisis Monitoring, Response & Recovery Leadership

• Lead and coordinate enterprise threat monitoring, analysis, impact assessment, escalation, and response activities for high-impact events (e.g., technology outages, cyber incidents, natural disasters, geopolitical events).

• Facilitate Enterprise Crisis Team assembly, virtual command center operations, and cross-functional response coordination during live events.

• Drive response and recovery planning and execution, ensuring clarity of roles, decision rights, dependencies, and communications cadence.

• Maintain a client-first mindset, ensuring front-line advisor and end-investor impacts are central to response decisions, communications, and playbooks.

Executive Engagement & Communications

• Act as a trusted advisor to executive and senior leadership, delivering clear, factual, and timely situational updates during live events.

• Support and execute crisis communications in partnership with Corporate Communications, Legal, Privacy, Compliance, and Risk.

• Remain calm, decisive, and credible while operating under pressure during high-profile disruption events.

Program Maturity, Governance & Risk Management

• Support the ongoing maturation of the Crisis Management framework, including policies, standards, procedures, and playbooks, in alignment with Business Continuity and Technology Risk programs.

• Assist in program governance, ensuring crisis management processes and tools align with regulatory expectations and industry standards (e.g., FINRA, NYDFS, SEC, FFIEC, NIST).

• Proactively identify and document program risks, gaps, and control weaknesses; support the development and tracking of remediation plans or formal risk acceptance.

Exercises, Lessons Learned & Continuous Improvement

• Design, facilitate, and participate in crisis management tabletop exercises and simulations with business, technology, and response partners.

• Lead or support post-incident and post-exercise Lessons Learned assessments; analyze root causes and drive continuous improvement.

• Ensure post-incident remediation actions are tracked and completed in partnership with Business Continuity and Issues Management teams.

Tools, Metrics & Enablement

• Administer and enhance crisis and incident management tools (e.g., Archer GRC, Everbridge/Mass Notification, Everbridge 360 Pro VCC, NC4, ServiceNow, GETS/WPS or similar).

• Maintain distribution lists, call trees, and leadership coverage models to ensure response readiness at all times.

• Develop and maintain KPIs and reporting to measure preparedness, response effectiveness, communication timeliness, and recovery outcomes.

Training, Awareness & Stakeholder Partnership

• Develop, deliver, and maintain role-based crisis management training (web-based and instructor-led).

• Promote crisis readiness and program adoption across the enterprise through working groups, training sessions, and stakeholder engagements.

• Build strong collaborative relationships with response partners including Technology Incident Response, Physical Security, HR, Corporate Communications, Legal, Compliance, Operations, and Business Continuity/DR.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 5–8+ years of experience in crisis management, incident response, business continuity, emergency management, or resiliency roles, preferably within financial services or highly regulated environments.

• Demonstrated experience leading or coordinating enterprise-level response during live disruption events.

• Strong understanding of financial services regulatory requirements and resiliency standards (e.g., FINRA, FFIEC, NIST, DHS COOP).

• 3+ years hands-on experience with Business Continuity, crisis management, or mass notification tools.

• Proven ability to operate effectively in ambiguous, fast-paced, high-pressure situations with minimal supervision.

• Exceptional written, verbal, and executive communication skills.

Certifications (Required or Strongly Preferred)

• Business Continuity certification (e.g., CBCP, MBCP, FBCI) or willingness to obtain CBCP within 12 months.

• One or more of the following preferred:

  • MIT Certificate in Crisis Management & Business Resiliency

  • Certified Emergency Manager (CEM)

  • Emergency Management Professional (EMPP)

  • DRII or BCI certifications

  • Relevant military or government emergency management equivalent

Preferences:

• Everbridge Mass Notification and/or Everbridge 360 Pro VCC administration.

• Experience designing crisis playbooks, procedures, and training materials.

• Familiarity with Enterprise Risk Management and control frameworks (e.g., RCSA).

• Project management experience supporting resiliency, crisis, or technology initiatives.

Work Expectations

• Participation in a 24/7/365 on-call rotation to support monitoring and response coverage.

• Availability outside of standard business hours during unplanned disruption events.

• Hybrid work model — Fort Mill, SC office 3 days per week.

#LI-PA

 

Pay Range:

$99,073-$165,122/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC12.9.25