AVP, Cloud Solution Architect (L11)

Job Description:

Role Title: AVP, Cloud Solution Architect (L11)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Organizational Overview: This role will be part of the Data Architecture & Analytics group part of CTO organization.

• Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).

• Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.

• Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts.

• Responsible for the SYF public cloud platform & services.

• Govern health, performance, capacity, and costs of resources and ensure adherence to service levels

• Build well defined processes for cloud application development and service enablement.

Role Summary/Purpose:

The Cloud Solution Architect – will play a key role in modernizing SAS workloads by leading vendor refactoring efforts, break-fix execution, and user enablement strategies. This position requires a deep understanding of SAS, AWS analytics services (EMR Studio, S3, Redshift, Glue), and Tableau, combined with strong user engagement, training development, and change management skills.
The role involves collaborating with vendors, business users, and cloud engineering teams to refactor legacy SAS code, ensure seamless execution of fixes, and develop comprehensive training materials and user job aids. Additionally, the Cloud Solution Architect will oversee user testing, validation, and sign-offs, ensuring a smooth transition to modern cloud-based solutions while enhancing adoption and minimizing disruption.
This is an exciting opportunity to lead cloud migration initiatives, enhance analytics capabilities, and drive user transformation efforts within a cutting-edge cloud environment.

Key Responsibilities:

• Lead refactoring efforts to modernize and migrate SAS-based workloads to cloud-native or alternative solutions.

• Oversee break/fix execution by ensuring timely resolution of system issues and performance optimizations.

• Engage with end-users to gather requirements, address pain points, and ensure smooth adoption of cloud solutions.

• Develop and deliver custom training programs, including user job aids and self-service documentation.

• Facilitate user sign-offs and testing by coordinating validation processes and ensuring successful implementation.

• Drive user communication efforts related to system changes, updates, and migration timelines.

• Work closely with AWS teams to optimize EMR Studio, Redshift, Glue, and other AWS services for analytics and reporting.

• Ensure seamless integration with Tableau and other visualization tools to support business reporting needs.

• Implement best practices for user change management, minimizing disruption and improving adoption.

Required Skills/Knowledge:

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field.

• Advanced degrees (Master’s or Ph.D.) can be a plus but are not always necessary if experience is significant.

• Experience in scripting languages (Python, SQL, or PySpark) for data transformations.

• Proven expertise in SAS, including experience with SAS code refactoring and optimization.

• Strong AWS experience, particularly with EMR Studio, S3, Redshift, Glue, and Lambda.

• Experience in user change management, training development, and communication strategies.

Desired Skills/Knowledge:

• Experience with AWS cloud services.

• Certifications in AWS or any other cloud platform.

• Experience with Agile project management methods and practices.

• Proficiency in Tableau for analytics and visualization.

• Hands-on experience with cloud migration projects, particularly SAS workloads.

• Excellent communication and stakeholder engagement skills.

• Familiarity with other cloud platforms like Azure or GCP is a plus.

Eligibility Criteria:

• 10+ years of experience in data analytics, cloud solutions, or enterprise architecture, with a focus on SAS migration and AWS cloud adoption. or in lieu of a degree 12+ years of experience

Work Timings: 3 PM to 12 AM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L9 + Employees can apply.

Level / Grade : 11

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