The Automation Lead will oversee automation and evaluation initiatives, design scalable AI workflows, set standards for quality measurement, and improve system performance leveraging AI technology.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
At Fetch, we’re building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team ensures our models, automations, and LLM systems perform with quality, reliability, and measurable impact.
As an Automation Lead, you’ll own automation and evaluation programs across AI Operations. You’ll translate business and functional goals into scalable systems, define how we measure quality, and ensure automation and evaluation become durable, high-impact capabilities across the organization.
This role is ideal for someone who combines deep technical problem-solving with systems-level thinking and strong cross-functional leadership.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own programs: Lead complex, high-impact automation and evaluation initiatives across workflows or teams
- Design scalable solutions: Architect end-to-end workflows integrating datasets, evaluations, automations, and HITL processes
- Establish standards: Define best practices for datasets, evaluation methodologies, and quality measurement
- Drive cross-functional alignment: Influence priorities and partner with Engineering, Product, and AI teams to deliver solutions
- Improve systems at scale: Lead redesign of workflows, tooling, and processes to improve performance and durability
- Measure and communicate impact: Define success metrics and communicate performance and recommendations to leadership
- Elevate the team: Raise the bar through your work and actively mentor others by sharing approaches, guiding problem-solving, and enabling the team to build stronger automation and evaluation capabilities
- Drive innovation: Stay current on emerging tools and approaches; pilot and translate them into actionable improvements for the team
Minimum Requirements:
- 5+ years of experience and the proven ability to lead complex automation or evaluation initiatives across systems or teams
- Experience designing, building, and scaling evaluation frameworks, datasets, and quality systems at scale for LLMs or AI products
- Strong understanding of AI/LLM workflows, automation platforms, and system design
- Experience in influencing cross-functional stakeholders and aligning priorities
- Demonstrated ability to define metrics and drive measurable business impact
Preferred Requirements:
- Familiarity with data pipelines, APIs, or production systems
- Experience mentoring or leading technical contributors
- Background in AI Operations, applied AI, or process optimization
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$97,000 - $114,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead Atlassian's global Event Technology function, driving strategy, managing teams, and overseeing technology for in-person and virtual events.
Top Skills:
CventEventbaseJifflenowRainfocusSalesforceSwoogo
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As the Manager of the Enterprise Solutions Architect team, you will lead technical advisors in scaling the DX product's pre-sales strategy, mentoring SAs, overseeing implementations, and collaborating with other departments to enhance customer success.
Top Skills:
APIsGitSQL
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Sr. Account Executive is responsible for building relationships, executing strategic sales plans, closing deals, and ensuring customer satisfaction in an enterprise environment.
Top Skills:
Crm Software
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
