Audiovisual Systems Consultant

The Opportunity
As an Audiovisual Systems Consultant, you will help enable exceptional corporate event experiences through your audiovisual expertise.
The Team
Working as part of a diverse team, you will be responsible to independently support live events in supported spaces, and you will have the opportunity to assist with audiovisual support for conference room spaces, digital signage, and video services.
The Impact
As an Audiovisual Systems Consultant, you will get to:

• Provide excellent customer services in the planning and execution of corporate events that require audiovisual support at the home office campuses. This includes:
  • Follow, modify, or create team processes and documentation for customer engagement and event support.
  • Interface with internal customers to understand corporate event objectives and requirements.
  • Manage technical/production aspects of company events and conferences, including evenings or weekends as needed.
  • Consult with Reservation Management to ensure technology requirements are understood and processes are followed for events booked in supported spaces.
  • Conceptualize, plan technical aspects of meetings, including design, research, cost estimating, and negotiating with vendors.
  • Backfill for systems consultants at our Springfield campus as needed.
• With minimal supervision, maintain and troubleshoot event space technology, including vendor engagement for repairs or replacements.
• With minimal supervision, scope and design event space technology upgrades or new installations.
• Manage projects to upgrade or install new technology in event spaces.
• Serve as the AVIX team's service owner for corporate events if needed.
• Backfill for AV support in meeting spaces and for digital signage and video technologies, including incident management and technical troubleshooting.
• Train other technical event consultants on customer service best practices, corporate events processes, and event space technologies.

The Minimum Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in live event support and production as an audiovisual or broadcast engineer
• 2+ years of experience in AV/IT support or installation, which includes deep knowledge of hardware such as video production switchers, control systems, professional cameras, digital mixers, and compute devices and associated software needed to successfully operate and troubleshoot event space technologies at home office campuses.
• 1+ year of experience with Zoom endpoint administration and troubleshooting
• Ability to travel up to 10% of the time. Travel will mostly be regional

The Ideal Qualifications

• 8+ years of experience in live event support
• AVIXA Certified Technology Specialist certification
• Dante Certification Levels 1 & 2
• Experience with video SaaS providers such as Vimeo
• Experience with network troubleshooting
• Self-starter capable of working with minimal supervision.
• Team player
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work calmly and effectively in high pressure situations.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $99,800.00-$131,000.00