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Bitcoin Depot is seeking an ATM Tech Support Specialist based in Argentina that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction.
Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.
We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.
Responsibilities
- Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
- Review internal and external requests and notifications to support ATM performance and end user service needs.
- Effectively triage hardware and software issues and open service calls as needed.
- Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs.
- Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
- Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime.
- Liaison with customers as needed to maintain the business partnership and mitigate escalations.
- Make recommendations to improve efficiency within the team and/or cross functional departments.
- Assist other team members and perform other duties as assigned from time to time.
Qualifications
- A minimum of one year in an ATM technical service role either in a field or call center environment.
- A minimum of a working knowledge level of Kaba Mas locks is preferred.
- Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
- Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
- Strong, professional communications skills both orally and written.
- A basic understanding of cryptocurrency.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
