Associate UX Director

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.

CapTech’s Customer Experience (CX) team seeks an Associate UX Director / Lead Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible.

As a UX leader, you help influence user behavior and enhance brand-to-customer relationships by guiding the delivery of elegant and engaging digital products and services. You will partner with project managers, user researchers, UX and UI designers, content strategists, and developers to bring end-to-end digital experiences to life.

Although most of your work will be hands-on and client-delivery focused, you may also lead engagement teams and mentor junior talent. Your management and leadership skills will help nurture client relationship and account growth, as well as inspire future design leaders and expand our practice.

This could be the position for you if:

• You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
• You are a strategic thinker who can translate business goals and user needs into thoughtful design solutions.
• You bring exceptional creative insight and drive, delivering projects from research through implementation in partnership with multi-discipline teams and the client.
• You seek the best ideas, regardless of source, and deliver persuasive client presentations with confidence, but as a servant leader, you check your ego at the door.
• You are comfortable with enterprise-scale challenges, inspiring and motivating teams of researchers and designers to produce engaging, multi-channel digital solutions.
• You excel as a leader, consistently driving client growth and delivering high-quality results independently in a fast-paced environment, without the need for oversight.

Responsibilities may include: 

• Leading the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that follow interaction design and usability best practices.
• Managing the project team to nurture junior creatives, develop their talents, and elevate the overall quality of the client deliverables.
• Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.
• Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs  
• Giving insightful and constructive feedback on the design of the experience, including interactions, information architecture, content, layout, and overall alignment with goals and brand. 
• Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends.
• Leading client projects strategically, facilitating workshops, and creating high-level roadmaps and recommendations based on research, insights and best practices.
• Contributing to the evolution of CX methodologies, capabilities, approaches, and toolset. Attending and leading CX meetings and trainings. Engaging in professional development and industry involvement. 
• Strong knowledge of user interface design best practices across various platforms, including web, OS-native, and embedded apps. Advocating the benefits of accessible experience and visual design with clients and team members. 
• Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.

• 8+ years of professional experience, ideally in a design consultancy or digital agency 
• 4-year degree in design, HCI, or similar preferred 
• Demonstrated ability to juggle multiple projects simultaneously, while successfully delivering against scope and budget. 
• Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insight. 
• Proven written, verbal, conceptual, and visual communication skills
• Proficiency in designing in Figma is required, with preference given to candidates who can generate developer-ready visual assets and UI components
• Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.
• Familiarity with workshopping and whiteboarding tools (e.g., Miro, Figjam) is a plus.
• Working knowledge of Agile product development lifecycles and practices is a plus 
• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principals is a plus

Please include a link to your online portfolio with your application in order to be considered.

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs. 

• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities. 
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.  As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email [email protected]. At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.  

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