Associate, User Training and Documentation

SmarterDx is seeking a motivated and detail-oriented Associate, User Training & Engagement to support the development and delivery of exceptional learning and support experiences for our users. Reporting to the Manager of User Training & Engagement, this role will play a key role in designing, building, and maintaining the SmarterDx Help Center, creating user-facing documentation and self-service resources that empower healthcare professionals to learn, troubleshoot, and succeed independently.

You’ll collaborate closely with Customer Success, Support, Product, Implementation, and Clinical SMEs to transform product updates, workflows, and user feedback into clear, accessible, and engaging content. This is an exciting opportunity to help build SmarterDx’s customer-facing knowledge infrastructure from the ground up, supporting our goal to help healthcare organizations tell the most accurate and complete patient story for the care delivered.

**This role is fully remote within the US**

• Help build, organize, and maintain the SmarterDx Help Center, including writing, editing, and publishing product documentation, FAQs, troubleshooting guides, and release notes
• Partner with Product, Implementation, Support, and Clinical teams to translate complex product features and workflows into clear, actionable user content
• Implement and manage content governance workflows for Help Center updates, version control, and quality assurance
• Track and analyze content usage and feedback to identify gaps and continuously improve documentation and training effectiveness
• Collaborate with the Manager of User Training & Engagement on the rollout of scalable learning programs and community initiatives
• Assist in the creation and delivery of training materials, including self-serve learning modules, recorded demos, and onboarding journeys

• 1–3 years of experience in user training, documentation, customer enablement, or knowledge management, ideally in SaaS, healthcare, or AI-driven technology
• Strong writing and editing skills, with the ability to translate technical or clinical concepts into clear, engaging user-facing materials
• Excellent attention to detail and organizational skills; comfortable managing multiple content projects simultaneously
• Collaborative mindset with experience working cross-functionally across Product, Support, and Customer Success
• Comfort with digital tools for knowledge management or learning (e.g., Zendesk, Intercom, Notion, Confluence, LMS platforms)
• Curiosity, initiative, and a “builder’s mindset” - you’ll be helping shape SmarterDx’s first-generation Help Center and content systems

• Background or familiarity with healthcare, health tech, or revenue cycle management
• Experience with instructional design, content management, or user education
• Ability to produce multimedia content (screen recordings, video walkthroughs, or interactive modules)
• Basic analytics or reporting experience (e.g., tracking content engagement and search trends)
• Exposure to community management or user feedback programs

$110,000 - $120,000 salary

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