The Associate Technical Account Manager supports enterprise customers with BC deployment, configuration, and adoption, enhancing platform expertise and customer skills.
The Associate Technical Account Manager (Associate TAM) supports enterprise customers in the deployment, adoption, and operation of the BC (Business Continuity) in the Cloud (BCIC) solution. Working under the guidance of a Technical Account Manager or Senior TAM, this role focuses on execution of defined technical and delivery activities while developing platform expertise, customer-facing skills, and resiliency domain knowledge.
What you'll do:
- Support assigned and temporary BCIC customer accounts.
- Assist BCIC deployments, configuration changes, and data imports.
- Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
- Participate in customer meetings, training sessions, and enablement workshops.
- Provide post-go-live and upgrade support to ensure continuity and adoption.
- Track and manage customer requests using tools such as Asana, Jira, or Zendesk.
- Review and understand customer use cases to align platform capabilities with business needs.
- Escalate risks, issues, and blockers.
What you'll bring:
- 1–3 years in a customer-facing support, technical, or implementation role.
- Working knowledge of SaaS platforms and basic data concepts.
- Strong organizational and time-management skills.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Interest in Business Continuity, Risk, or Resiliency disciplines.
- High attention to detail and willingness to learn in a fast-paced environment.
- Nice to have: exposure to HTML, JavaScript, or data transformation.
The reasonably estimated salary for this role at Everbridge ranges from $75,000 - $90,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
Top Skills
Asana
HTML
JavaScript
JIRA
Zendesk
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