Associate Site Reliability Engineer

Work with a team of software engineers to deliver new features for the product, covering all stages of the new feature development from ideation, requirement gathering, and design to full implementation.

*Telecommuting role to be performed in anywhere in the U.S.
 

What You Will Do:

• Participate in the team’s on-call rotations, responding to alerts or customer issues and ensuring the overall health of the product.
• Investigate issues reported by customers and collaborate with technical support teams to resolve the issues.
• Investigate issues on managed systems and report issues determined to be caused by software defects as bugs to the upstream development teams via Jira cards.
• Develop unit and end-to-end tests for team-owned features, ensuring that those features are resilient across platform updates and differences in customers’ environments.
• Be responsible for the deployment and maintenance of customers’ managed OpenShift clusters and their underlying cloud-based infrastructure.
• Participate in gap analyses for platform updates and test new features as they are being developed.
• Update unit and end-to-end tests over time to ensure the product’s resiliency to change. Participate in the product’s release process, ensuring testing suites are executed properly so that features and bug fixes can be delivered in a timely manner.
• Write and use product documentation to ensure new features are built appropriately and to assist in troubleshooting and resolving customer issues.
• Investigate and troubleshoot issues on customers’ systems, using knowledge of the product/code and information gained from config files and logs to resolve the issues.
• Set up testing environments on local hardware to execute unit and end-to-end tests before submitting modifications to the product’s code base, or to reproduce customer issues and test solutions before making recommendations to customers.
• Work with a variety of other teams in the company, including upstream product developers, technical support engineers, account executives, and consultants to ensure quick resolution of customer issues and general customer satisfaction.

What You Will Bring:

• Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Software Engineering or related field.
• Position requires working knowledge of the following skills gained through coursework or experience: building cloud resource providers (AWS, Azure, or GCP); software engineering using Golang or python; containers and Kubernetes on Linux; microservices development and architecture; and distributed source control systems with git/gitlab.

#LI-DNI

The salary range for this position is $90,330 - $144,580. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.