Associate Scrum Master

JOB SUMMARY

This job is a servant leader who enables teams to deliver the highest business value to their customer as effectively and efficiently as possible. Assists in coaching and advising the teams on desired Scrum processes, procedures, values and interactions as well as opportunities for continuous improvement. The incumbent strives to enable teams to become self-organizing, cross-functional and accountable while assisting them to achieve their Sprint plan by facilitating Scrum events, removing impediments and resolving issues outside of the team's control.

ESSENTIAL RESPONSIBILITIES

• Provide Agile coaching for Scrum teams to ensure the adoption and improvement of Scrum practices, process and desired outcomes; Assists in establishing a culture of self-organizing, cross-functional and accountable teams; Help those outside the Scrum teams understand which of their interactions with the Scrum teams are helpful and which ones are not. 
• Assist teams to identify, communicate and resolve or escalate impediments and issues; Run interference for non-critical unplanned work that may prevent the team from completing their planned Sprint goal.
• Schedule and facilitate Scrum meetings including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams to plan and complete tasks based on the highest priority and the teams’ available capacity. 
• Utilize appropriate tools, metrics and techniques to successfully guide the team’s progress against the Sprint Plan.
• Assist in driving continuous improvement through the facilitation. of team and leadership retrospectives, ensuring teams effectively prioritize, plan and execute on improvement ideas.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Information Technology or Business Administration/Management or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 1 year project coordination and/or team coordination / facilitation, or related

Preferred

• 1 year business analysis or product or software design / development
• 1 year in the Healthcare/Health Insurance Industry
• 1 year as a Scrum Master

LICENSES OR CERTIFICATIONS

Required

• None

Preferred (one of the following)

• Professional Scrum Master I
• Certified Scrum Master

SKILLS

• Agile Methodology
• Coaching
• Outstanding Interpersonal Communication Skills
• Conflict Management
• Continuous Improvement
• Problem Solving & Decision Making
• Leading Change
• Leadership

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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