Availity, LLC
Associate Principal, Strategic Account Services (Authorizations & UM) - Remote
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Associate Principal, Strategic Account Services plays a pivotal leadership role in managing high-value client relationships, driving strategic initiatives, and ensuring exceptional service delivery across key accounts. This role acts as a trusted advisor to both clients and internal stakeholders, aligning cross-functional teams to deliver measurable value and achieve account growth objectives.
What you will be doing:
Client Relationship Management
Serving as the senior point of contact for strategic accounts representing prior authorizations and utilization management products and services.
Building and nurturing long-term client relationships by deeply understanding their business goals, challenges, and opportunities.
Acting as a strategic advisor, guiding clients through complex decision-making and solution adoption.
Strategic Planning & Execution
Developing and execute comprehensive account strategies in collaboration with clients and internal teams.
Driving initiatives that support client retention, satisfaction, and revenue growth.
Cross-Functional Leadership
Partnering with internal teams across operations, product, marketing, finance, and legal to ensure seamless service delivery and issue resolution.
Championing client needs and advocate for solutions that align with both client and company objectives.
Performance Monitoring & Reporting
Monitoring account performance against KPIs and SLAs.
Delivering regular executive-level updates, insights, and recommendations based on data-driven analysis.
Revenue Growth & Opportunity Development
Identifying and pursuing opportunities for account expansion, upselling, and cross-selling.
Collaborating with business development and product teams to align solutions with client needs.
Innovation & Continuous Improvement
Proactively identifying opportunities to enhance client outcomes and internal processes.
Introducing innovative ideas that improve service quality, client engagement, and operational efficiency.
Mentorship & Team Development
Mentoring junior team members and contributing to a culture of collaboration, accountability, and excellence.
Client Knowledge & Documentation
Maintaining a deep understanding of each client’s use cases, workflows, and strategic goals.
Documenting and communicating how Availity’s capabilities align with client needs, and maintain a comprehensive knowledge base for each account.
To be qualified for this role, you have:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
8+ years of experience in client services, account management, or strategic partnerships within the healthcare industry.
1–3 years of experience in a provider or payer environment, ideally with exposure to prior authorization or utilization management workflows. This is required to be considered for the role.
Proven ability to manage complex, high-value client relationships and communicate effectively across technical and business domains.
Strong critical thinking and problem-solving skills, with a consultative approach to client engagement.
Demonstrated success in leading cross-functional initiatives and influencing without authority.
Excellent communication, presentation, and interpersonal skills.
Strong analytical mindset with the ability to translate data into actionable insights.
What will set you apart:
Operational experience in both provider and payer environments.
Technical understanding of healthcare IT systems, including payer UM systems, EMRs, and integration standards such as EDI and FHIR.
Familiarity with prior authorization and utilization management workflows from both health plan and provider perspectives.
Availity culture and benefits:
Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Recruiter Resume Review
Manager Resume Review
Recruiter Phone Screen
Manager Video Interview
Panel Video Interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
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