Associate Manager - Operations

About the Role

Uber Freight is seeking an Associate Manager, Operations to lead day-to-day transportation execution and team performance supporting the Eaton account. This is an on-site leadership role based at the Charlotte Customer Distribution Center (CDC).

In this role, you will oversee a team responsible for managing transportation operations, ensuring shipments move efficiently while meeting service expectations and cost objectives. You will play a critical role in driving operational excellence, maintaining process consistency, and leading continuous improvement initiatives.

Success in this position requires strong leadership, the ability to thrive in a fast-paced environment, and a proactive approach to problem-solving. You’ll collaborate closely with internal teams, customer stakeholders, and external partners to deliver high-quality transportation solutions.

This is an ideal opportunity for a leader who is passionate about developing people, optimizing logistics operations, and supporting a complex, high-impact customer.

What You’ll Do

• Lead day-to-day team operations supporting the Eaton account, ensuring service and performance expectations are consistently met
• Manage, coach, and develop direct reports through regular 1:1s, performance feedback, and career development conversations
• Monitor team performance and hold team members accountable to KPIs, SLAs, and standard work processes
• Proactively identify and resolve issues related to service, cost, process, and efficiency
• Lead conflict resolution and complex problem-solving across internal and external stakeholders
• Drive continuous improvement initiatives to enhance operational performance, information flows and customer satisfaction
• Develop and deliver customer-facing and internal performance reports
• Build and maintain strong relationships with customer stakeholders, carriers, and cross-functional teams
• Apply expertise in transportation operations, including modes, rates, and customer-specific requirements

Basic Qualifications (Required)

• High school diploma or GED equivalent
• At least 3 years experience in logistics and/or warehousing
• At least 1 year of people management experience
• Strong communication skills
• Proficiency in Google Workspace and/or Microsoft Office Suite
• Technical proficiency

Preferred Qualifications

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field
• Experience in manufacturing or industrial logistics environments
• Knowledge of international shipping processes
• Experience with expedited shipping (air and over-the-road)
• Familiarity with cross dock operations
• Advanced proficiency in Google Workspace and/or Microsoft Office Suite
• Strong leadership presence with a track record of building high-performing teams

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.