Associate Manager, Cloud Operations

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Associate Manager, Cloud Operations to join our global Cloud Services Team. Cloud Services is responsible for designing, implementing, and administrating technologies that help Applied Systems deliver highly available and reliable Cloud solutions to its global customers.
You will be a key technical leader in supporting Applied's global SaaS strategy for Applied products. In this position, you will be required to provide technical leadership and guidance to the Cloud Operations team and manage team activities while working to resolve open issues. The position also participates in the overall administration of incident, problem, change, availability, and capacity management. You will lead a team of highly skilled individuals who administer, maintain, and troubleshoot Applied SaaS solutions.
What You'll Do

• Lead the 24x7x365 Cloud Operations Technician team to optimal productivity while ensuring operational efficiency, accurate change processing, and excellent service delivery
• Build and maintain strong relationships with Cloud Services and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients
• Define and refine highly effective operations processes that ensure the stability and uptime of the production Cloud Systems while servicing customer requests, and with a hyper-focus on continual improvement
• Always ensure secure handling of Cloud customer data
• Create and maintain accurate change management policy and procedural documentation
• Ensure consistent team compliance with all security protocols and defined procedures as required to successfully achieve security compliance certifications
• Provide advanced technical assistance and escalation support to overnight and weekend teams as needed (on-call rotation.)
• Manage, coach, develop, and mentor staff

What You'll Need to Succeed
We're looking for someone with:

• Ability to work 100% remotely

Your experience should include some or all of the following:

• Bachelor's degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
• This role operates: Monday - Friday, 12 pm - 8:30 pm CST (mid- shift)
• 5 + years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software issues
• E xperience with Microsoft Windows Server and Client operating systems
• 2 + years of leadership experience with a strong service-oriented focus
• A bility to work in a fast-paced, demanding, production service delivery role
• H ighly organized with excellent time management skills
• E xcellent written and verbal communication skills

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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