Associate, External Resource Management

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

The Associate, External Resource Management is a vital, hands-on role that serves as the operational backbone of our contingent workforce program. You'll be responsible for the day-to-day coordination and administration of the entire external resource lifecycle. Your high attention to detail and process-driven mindset will ensure the smooth and efficient execution of our staff augmentation and subcontractor engagements.

Working closely with the External Resource Management Lead and Partner Services Lead, you will manage key operational tasks, maintain data integrity across our systems, and provide the critical support needed to run a best-in-class program.

• Enter and manage all external resource requests in the VNDLY Vendor Management System.

• Coordinate the end-to-end onboarding process for new staff augmentation and subcontractor resources.

• Process all administrative resource events, including adding, extending, removing, and offboarding resources via Lift Tickets.

• Share necessary onboarding details with the operations team for entry into Salesforce.

• Track the status of all subcontractor engagements to ensure timely processing.

• Act as an operational contact for third-party partners, assisting with the coordination of resource assignments to new projects, extensions, and offboarding, as well as resolving timecard discrepancies.

• Own the weekly reconciliation of timecards for all external resources.

• Manage and update staff augmentation requests and notes within Salesforce on a bi-weekly basis.

• Monitor and ensure completion of mandatory training for the staff augmentation workforce.

• Uphold documentation standards by maintaining and updating the Partner Services and Staff Augmentation Confluence page.

• Actively participate in recurring operations calls to provide clear and concise staffing status updates.

• Gather data and prepare analytics and reports for the Partner Services program.

• Contribute to the execution of strategic initiatives.

• 3-5 years of experience in a coordination or administrative role, such as HR coordinator, project coordinator, recruiting coordinator, or operations administrator.

• Exceptional attention to detail and a commitment to accuracy and data integrity.

• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent written and verbal communication skills.

• Proficiency in standard office software (e.g., Microsoft Office, Google Workspace).

• Experience with a Vendor Management System (VMS) like VNDLY or a CRM like Salesforce.

• Familiarity with a fast-paced Professional Services or consulting environment.

• Experience working with external vendors or partners.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com