Associate Director, Systems & Operations

About the role

The Associate Director, Systems and Operations will help align Aperio’s business systems strategy to functional and organizational objectives. Reporting to the Senior Vice President, Finance and Operations, and collaborating closely with senior leadership, the Associate Director will be a strategic partner ensuring Aperio has the right technology, security, and processes in place for smooth functioning and continued growth. This role will oversee maintenance, configuration, reliable operations and security of Aperio systems.

The successful candidate will have a strong track record in developing and executing systems and security strategy according to business needs and objectives, as well as implementing and maintaining systems and processes that enable team members to work efficiently, securely, and seamlessly across multiple business software applications. This role requires good judgment and the ability to collaborate, communicate with clarity and thoughtfulness, and maintain strong vendor relationships.

Technology and Infrastructure Administration (85%):

• Overall tech oversight for Aperio.
• Manage IT partner – identify and propose alternative optimal support if warranted.
• Provide simple troubleshooting support.
• Manage Aperio’s business software applications (Microsoft, Forecast, Asana, Salesmate, Certify, Zoom, DocuSign, Lattice, & more) with the support of the IT partner, including access control, usage & monitoring.
• Provide staff training on effective utilization of key software applications.
• Define usage guidelines and processes for Aperio’s business software applications.
• Oversee & update technology related processes for staff & Expert Network (EN) partner onboarding and offboarding.
• Equipment optimization – define & implement equipment purchase, maintenance and replacement policy along with related processes.

Technology and Infrastructure Strategy (15%)

• Maintains a working knowledge of the Aperio vision, strategy, and plan.
• Review and evaluate system needs across the organization and make recommendations for new or updated systems that meet business objectives.
• Lead the review and selection process for any new system implementation including researching options, determining criteria, and managing implementation and integration with existing systems
• Facilitate development of a multi-year tech eco-system plan for Aperio
• Proactively seek opportunities to improve processes and identify areas for improvement.
• Undertake special projects as assigned.

Qualifications

• Bachelor’s degree in business administration or other relevant fields, or equivalent work experience
• 8+ years of professional experience with 4+ years of relevant experience managing enterprise systems and technology architecture
• Experience working directly with end users and translating technical requirements for non-technical stakeholders
• Ability to think critically and solve problems
• Experience with Salesforce or similar CRMs, Asana, Microsoft 365 and knowledge of software integration tools
• Strong relationship management, interpersonal, and communication (written and oral) skills
• Ability to work well with all levels of staff and with vendors
• Self-starter with ability to complete tasks with minimal direction and supervision and come up with creative solutions
• Outstanding attention to detail and organizational skills along with consistent follow-through
• Ability to travel, as needed

Location

This position is 100% remote. Aperio provides essential technology equipment and a monthly mobile phone reimbursement of $75 per month.

Compensation

This is a part-time role (up to 20 hours per week). Compensation ranges from $55 - $75 per hour and will align with experience.

Benefits include:

• Flexible scheduling
• Paid time off (PTO), including sick and vacation time
• 10-18 holidays per year, including closure over the year-end holidays
• To facilitate work-from-home, Aperio provides essential technology equipment and a monthly mobile phone reimbursement of $75 per month