Associate Director - IT Concord

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly is entering an exciting period of growth and has invested over $1 billion to create a new state-of-the-art manufacturing site in Concord, North Carolina. The brand-new facility will utilize the latest technology to increase the company's manufacturing capacity in parenteral (injectable) medications, device assembly, and packaging operations. This is an exciting, once-in-a-lifetime opportunity to help build and operate a new site — built using the latest high-tech equipment, sophisticated highly integrated and automated manufacturing systems, and with a focus on minimizing environmental impact.

You will be part of Technology at Lilly (IT) MQ (Manufacturing and Quality), an organization that drives manufacturing operational excellence through the utilization of technology. Technology at Lilly MQ strives to enable the making of medicine "with safety first and quality always."

As Associate Director of Technology at Lilly Concord, you will be at the forefront of driving technological advancements and ensuring the smooth operation of critical IT systems. Leading a talented team, you will develop and implement strategic IT initiatives to support the production of life-saving medicines, ensuring the availability, reliability, and performance of Technology at Lilly systems.

• Ensure reliable project and support delivery for IT systems supporting QC operations, including LabVantage, Moda, Empower, and all QC equipment lifecycle support.
• Lead and manage IT projects, ensuring timely delivery within allocated budgets and resources — defining requirements, developing plans, and coordinating cross-functional teams.
• Drive innovation in system support and delivery using AI and advanced analytics; manage the delivery of analytics solutions.
• Oversee disaster recovery and business continuity plans to ensure uninterrupted site operations.
• Ensure systems and equipment compliance with FDA guidelines, GMP requirements, and cybersecurity standards, collaborating with auditors to address findings promptly.

• Develop and execute a comprehensive IT strategy aligned with business objectives, driving innovation and operational efficiency across a greenfield, digitally-native manufacturing site.
• Identify and prioritize technology initiatives — including cloud, IoT, AI, and data analytics — that support site growth and regulatory compliance requirements.
• Partner cross-functionally locally and globally to establish and dynamically adapt the site IT roadmap to evolving strategic directions and emerging technology trends.
• Benchmark innovative solutions internally and externally; serve as a member of cross-functional leadership teams such as the Flow Team.
• Act as Senior Director backup and serve as the IT Concord Business Continuity and Disaster Recovery Leader.

• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous learning.
• Provide coaching, mentorship, and professional development opportunities that promote team growth and retention.
• Lead recognition, compensation, promotion, talent assessment, and succession planning activities for your group.
• Foster effective communication and collaboration between IT and other departments to align solutions with business needs.
• Establish a strong site culture grounded in Lilly values, operational excellence standards, and a commitment to diversity, equity, and inclusion.

• Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing IT teams.
• Experience facilitating cross-functional collaboration, aligning IT initiatives with business needs, and fostering a culture of innovation and operational excellence.
• Demonstrated experience developing and executing IT strategies aligned with business goals and industry best practices.
• Understanding of emerging technologies — cloud computing, IoT, AI, and data analytics — and their potential applications in pharmaceutical manufacturing.
• Experience with IT service management (ITSM) frameworks like ITIL, ensuring efficient incident management, problem resolution, and change management.
• Proven track record delivering complex IT projects within scope, budget, and schedule.
• Familiarity with project management methodologies (Agile, Waterfall) and tools such as Jira, Microsoft Project, or Trello.
• In-depth understanding of regulatory requirements in the pharmaceutical industry, including FDA guidelines and GMP compliance.
• Experience implementing and maintaining validated systems, ensuring adherence to regulatory standards (CSV).
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels of the organization.

• Bachelor's degree in Software Engineering, Computer Science, Computer Engineering, or a related field.
• 5+ years of IT leadership experience in a GMP-regulated industry.
• Experience with IT audits, compliance assessments, and remediation activities, including addressing findings and implementing corrective actions.

• Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Exposure to international operations, diverse teams, global IT projects, or working in a global organization.
• Previous LEAN and Agile experience.

• Role is Monday through Friday and based on-site in Concord, NC. Flexibility may be required to accommodate production schedules, shutdowns, or off-hour support needs.
• Occasional travel to Indianapolis and other global Lilly sites is required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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