The Associate Account Executive plays a key role in driving CTC’s growth by managing a portfolio of eCommerce brands and uncovering opportunities to expand each partnership. This individual builds strong, trust based relationships with clients, ensuring seamless delivery while identifying ways to increase value through new initiatives and strategic recommendations. The ideal candidate thrives in a fast-paced environment, communicates with clarity and confidence, and brings a proactive, sales minded approach to growing revenue and strengthening long-term client relationships.
WHAT WE LOOK FORThis place isn’t for everyone, but it might be for you if…
YOU SET THE STANDARD
The Associate Account Executive is responsible for driving revenue growth within their existing book of business by identifying, developing, and closing opportunities that expand the client partnership. This role combines strategic account management with proactive sales execution ensuring each client realizes the full potential of CTC’s services while the Associate Account Executive meets or exceeds defined monthly and quarterly upsell targets. Success in this role is measured by the ability to deepen client engagement, increase total account value, and consistently uncover new ways for CTC to deliver measurable business impact. The Associate Account Executive will:
- Deliver on Revenue Accountability: Consistently meet or exceed upsell and renewal targets, contributing to both individual and company wide revenue objectives.
- Own the Upsell Pipeline: Maintain an active pipeline of expansion opportunities across the assigned client portfolio, accurately forecasting revenue and tracking progress toward monthly and quarterly sales goals.
- Identify Growth Opportunities: Analyze account performance, client objectives, and market trends to pinpoint where CTC’s additional offerings (such as new channels, creative solutions, or strategic programs) can drive incremental ROI.
- Collaborate Cross Functionally: Partner with internal teams (Growth Strategy, Creative, and Email) to design and deliver data driven proposals that align client growth goals with CTC’s service capabilities.
- Lead Strategic Conversations: Communicate new strategies, present performance insights, and position upsell opportunities as natural extensions of client success.
- Maintain a Client First Approach: Act as a trusted advisor and advocate, ensuring every upsell initiative strengthens the client’s overall results, satisfaction, and long-term partnership value.
YOU ARE DRIVEN TO INCREASE VALUE
The Associate Account Executive is responsible for developing deep, trust based relationships with key client stakeholders, positioning CTC as an indispensable strategic partner in their growth journey. This role requires a balance of relational intelligence and business acumen ensuring that every client interaction builds confidence, drives clarity, and reinforces CTC’s commitment to delivering measurable results. Success in this area means maintaining proactive communication, anticipating client needs, and collaborating cross-functionally to resolve challenges with speed and professionalism. The Associate Account Executive will:
- Cultivate Trust and Credibility: Serve as the primary point of contact for day-to-day client communications, developing relationships built on transparency, reliability, and strategic partnership.
- Anticipate and Address Needs: Maintain a pulse on client goals, concerns, and market dynamics to identify risks early and provide proactive solutions before issues escalate.
- Collaborate to Solve Challenges: Work closely with internal teams (including Strategy, Creative, Email, and Operations) to troubleshoot and resolve client challenges swiftly, ensuring alignment between client priorities and internal execution.
- Drive Client Confidence: Communicate with clarity and accountability, translating complex challenges into actionable next steps and demonstrating ownership of both problems and outcomes.
- Champion a “What’s Best for the Client” Mindset: Balance advocacy for client success with operational discipline, ensuring all solutions strengthen long term retention, satisfaction, and performance outcomes.
YOU CREATE AN ENVIRONMENT OF EXCELLENCE
The Associate Account Executive sets the tone for operational excellence across every client engagement, ensuring that communication, execution, and collaboration meet the highest professional standards. This role demands precision, accountability, and an unwavering commitment to quality. Creates an environment where both clients and internal teams can thrive. Success in this area is measured by the consistency, clarity, and care brought to every interaction, deliverable, and outcome. The Associate Account Executive will:
- Demonstrate professionalism and attention to detail: Deliver high quality work across every touchpoint, ensuring communication is clear, organized, and complete. Every interaction reflects CTC’s standard of excellence.
- Take ownership and deliver on commitments: Manage priorities with accountability, meet deadlines reliably, and see projects through from concept to completion. Drives forward progress and resolves challenges with initiative and integrity.
- Foster operational discipline: Maintain structure within accounts by upholding processes, tracking deliverables, and ensuring alignment between teams so that execution remains smooth, predictable, and efficient.
- Model excellence for others: Set an example through preparation, responsiveness, and follow through, elevating the performance of peers and reinforcing a culture of trust and excellence across the team.
- Pursue continuous improvement: Seek feedback, identify opportunities to enhance workflows or communication, and consistently refine approaches to make CTC’s client experience stronger, faster, and more impactful.
Position Specific Skills
- Client Relationship Building: Builds and maintains positive relationships with day-to-day client contacts through clear communication, responsiveness, and reliability.
- End to End Sales Skills: Assists in identifying potential upsell and cross-sell opportunities by understanding client goals and aligning them with CTC’s offerings.
- Contract and Proposal Ownership: Own the preparation of contracts and proposals, ensuring details align with client needs and internal guidelines.
- Problem Solving and Collaboration: Proactively helps address client questions and challenges, collaborating with internal team members to deliver timely, effective solutions.
- eCommerce Marketing Knowledge: Familiar with eCommerce platforms, digital advertising, and customer acquisition strategies, with a strong interest in learning how to optimize performance and drive client results.
- Clear and Professional Communication: Communicates clearly and confidently across teams and with clients, ensuring information is shared accurately and efficiently.
Technical Skills
- CRM & Sales Analytics Expertise: Highly proficient in CRM platforms (e.g., HubSpot or Salesforce) for pipeline management, forecasting accuracy, and performance tracking. Adept at leveraging analytics dashboards to monitor conversion metrics and optimize sales efficiency.
- Sales Enablement & Automation Tools: Comfortable utilizing tools (like Gong, Hubspot, and LinkedIn Sales Navigator) to streamline prospecting, personalize outreach, and enhance conversion rates through data-backed engagement.
- eCommerce Data Fluency: Experienced in using eCommerce and performance analytics tools such as Shopify, Triple Whale, Google Analytics, and Statlas to assess client performance, identify growth opportunities, and align sales strategies with measurable business outcomes.
- Paid Media Platform Familiarity: Working knowledge of key digital advertising platforms including Meta Ads Manager, Google Ads, TikTok Ads Manager, and YouTube Ads, with the ability to interpret campaign metrics, understand acquisition economics, and communicate ROI-driven value propositions.
- Proposal & Contract Systems: Proficient in using platforms such as ShareFile or Google Workspace for proposal creation, legal documentation, and efficient deal execution.
Soft Skills
- Self Sufficient Deal Maker: Demonstrates the ability to independently generate leads, build relationships, and close deals without heavy reliance on inbound or marketing driven opportunities. Excels at full cycle selling: prospecting, pitching, negotiating, and closing.=
- Strategic Outbound Execution: Skilled in executing structured outbound campaigns that blend personalized outreach, data analysis, and creative positioning to engage ideal prospects and open new market segments.
- Consultative Communication: Articulates complex marketing concepts in clear, outcome oriented terms. Balances storytelling with data fluency to build trust and guide executive level decision making.
- Adaptability & Learning Agility: Quickly assimilates new tools, market dynamics, and client verticals. Adjusts strategies in real time to maintain relevance and maximize impact.
- Collaboration & Cross Functional Influence: Partners effectively with internal strategy & onboarding teams to ensure smooth sales to execution transition.
- Resilience & Ownership Mindset: Operates with persistence, discipline, and accountability. Stays motivated through challenges and maintains a consistent focus on achieving and exceeding revenue targets.
MANAGEMENT
- This role reports directly to the VP of Client Service, with a focus on managing relationships and expanding contract value within a defined book of CTC clients.
ORIENTATION
- This role is primarily client-facing, responsible for developing strong relationships with key brand stakeholders and serving as their trusted partner. The Associate Account Executive will collaborate closely with internal service teams to ensure every engagement is delivered efficiently, seamlessly, and with exceptional quality.
WHAT’S IN IT FOR ME?
SALARY RANGE
- $60,000 to $70,000 base salary, annually
- This is prior to any benefits (see the “ABOUT US” Section for additional details
- Bonus | $65k in annual bonus ($130k OTE) based on individual upsell and client retention performance attainment
At CTC, we are fixated on building the next generation of legendary brands and the people who will lead them.
To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone. They're challenging.
In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
For those who resonate with the following values, CTC has proven itself to be a remarkable place to grow and thrive.
- We Set the Standard
- We Are Driven To Increase Value
- We Create an Environment of Excellence
We’ll come alongside you and care for you in your pursuits by offering full-time permanent CTC employees:
- 401K | program with a 3% company match (post 90 days employment) to bring out the investor inside you
- TIME OFF | When you’re at CTC, you’re firing on all cylinders. To make that possible, we offer a Flexible Time Off policy where you will coordinate with supervisor to take time away from the office for rest, travel, and variety of others things that are important to you!
- MEDICAL | Full health, dental, and vision benefits that fit your lifestyle and goals
- WELLNESS | A wellness reimbursement program that inspires 360 degrees of health: mentally, physically, and spiritually
CTC is an Equal Employment Opportunity employer. We Embrace I.D.E.A. and are committed to fostering a culture of performance and inclusivity.
Common Thread Collective provides this Privacy Notice for California Consumers/Employees only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”). This CCPA Employee Privacy Notice sets forth our privacy practices as required by the California Consumer Privacy Act of 2018 (“CCPA”). We provide you this notice because, under the CCPA, California Residents who are employees, employee applicants, or contractors qualify as Consumers. For purposes of this CCPA Employee Privacy Notice, when we refer to Consumers, we mean you to the extent you are a California employee, employee applicant, or contractor. To see our full policy, please click here.
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