Vice President, Claims Technical & Technology Lead

At AIG, we are reimagining the way we help customers manage risk. Join us as Vice President, Claims Application Technical Lead within Global Claims Technology to play a key role in advancing our Claims transformation agenda and strengthening the connection between business strategy and technology execution.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

This is a senior technology leadership role in the Claims Technology organization, serving as a hands-on leader driving complex technology initiatives with business stakeholders and acting as a strategic influence to ensure Claims technology initiatives leverage the right technology tools, architecture, and delivery processes in alignment with our North Star vision. You will work closely with business units, development teams, and business analyst teams throughout the full development lifecycle as a trusted technology partner, while directly managing high-performing delivery teams across multiple geographies.

• Build deep understanding of the Claims business processes, systems, and operational workflows at an executive level to identify, prioritize, and address critical technology transformation opportunities.

• Engage, build, and cultivate strategic relationships with IT Partners, business leadership, and cross-functional teams to collaborate in enterprise technology strategy, architecture design, and large-scale implementation initiatives

• Lead and manage onsite and offshore development resources through complex delivery milestones, Agile program planning, and execution of enterprise-scale technology initiatives spanning multiple business applications

• Partner with executive stakeholders and IT teams to determine strategic technology requirements, establish delivery priorities, evaluate emerging technologies, and define our long-term Claims Technology North Star vision

• Direct business and development teams to architect, design, and document comprehensive data flows, system integrations, technical mappings, and enterprise business requirements across complex technology ecosystems

• Provide program leadership and accountability across multiple concurrent initiatives, including strategic deliverable execution, risk management, and presenting findings and recommendations to senior executive leadership and board-level stakeholders

• Extensive knowledge and hands-on experience within the Insurance industry, with deep expertise in Claims business operations, processes, and technology landscape.

• Proven ability to interact effectively with business executives, operations leaders, information technology teams, and multi-disciplined stakeholders across global organizations

• Expert ability to manage multiple complex technology initiatives that impact a global user population.

• Demonstrated track record of successfully delivering and executing large-scale, enterprise technology transformation initiatives with global impact and multi-million-dollar budgets

• Strong analytical and data-driven leadership mindset with proven ability to encourage innovative thinking and leverage extensive experience to identify breakthrough technology solutions.

• Deep technical experience with Enterprise Business Process Management (BPM) technologies (e.g. Pega and equivalents), cloud computing paradigms (AWS, Azure), prominent industry design patterns, microservices architecture, and scaled agile development methodologies.

• Excellent communication skills, both written and verbal are required, this includes and not limited to writing emails, newsletters, PowerPoint presentations, executive updates, task lists etc.

• Proven track record of asking strategic questions, understanding complex business processes, rapidly learning new domains, and identifying high-impact opportunities where technology can drive transformational business outcomes.

• 10+ years of progressive experience supporting end-to-end design, development, and delivery of enterprise technology solutions, with minimum 8 years in senior leadership roles.

• People management experience leading and developing technology delivery teams, with responsibility for talent development, performance management, and organizational growth.

• Master’s degree and/or equivalent work experience.

The base salary range for this position in Jersey City, NJ, is $126,000- $171,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

Veterans encouraged to apply

LI- NK1

#AIG #Claimstechnology #VPTechLeadClaims @AIGhiring #techroles

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].