Assistant Manager, Player Development

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Assistant Manager of Player Development, you'll lead and elevate our VIP team in a highly competitive market. You'll drive revenue performance through strategic sales leadership, develop high-impact Hosts, and shape the premium experience we deliver to our most valuable players. Working cross-functionally, you'll help execute a best-in-class player strategy that strengthens loyalty, increases engagement, and fuels market growth.
What You'll Do

• Drive key VIP sales metrics that increase customer engagement, market share, and net revenue while strengthening relationships with high-value players.
• Lead and coach a team of VIP Hosts, providing actionable feedback, performance management, and solutions-focused guidance that elevates results.
• Partner with Analytics teams to monitor reinvestment programs, including comps and player incentives, ensuring strategic and responsible execution.
• Improve operational processes and compliance initiatives to enhance efficiency, service quality, and team effectiveness.
• Develop and implement impactful sales training programs that sharpen skills and raise performance standards across the VIP team.
• Manage escalations with urgency and professionalism, collaborating cross-functionally to deliver timely, high-quality resolutions for players.

What You'll Bring

• A Bachelor's Degree in a related field or equivalent professional experience with at least 4 years of experience in Marketing and Sales focused on relationship building, retention, and revenue growth.
• At least 1 year of direct experience managing a sales team, including coaching, performance management, and team development.
• Demonstrated success in developing and executing strategies that increase revenue while improving operational efficiency and controlling expenses.
• A passion for enhancing the player experience with strong problem-solving skills and a positive, team-first mindset.
• Strong communication skills with the ability to influence cross-functional partners and lead with clarity and confidence.
• The ability to obtain and maintain required State Gaming Licenses.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.