Assistant Enterprise Infrastructure Engineer

Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Assistant Enterprise Infrastructure Engineer is responsible for supporting the engineering, administration, and modernization of enterprise end-user computing and desktop virtualization platforms across MetLife's global Digital Workplace organization. This role contributes to delivering secure, scalable, and reliable workplace technology services that enable employee productivity and support MetLife's ongoing cloud transformation initiatives.
This is an exciting opportunity to work on strategic modernization programs, including Windows 365 Cloud PC migration, Azure Virtual Desktop (AVD) adoption, and global operating model transformation, while building hands-on experience with leading cloud, virtualization, automation, and end-user computing technologies in a large-scale global enterprise environment.
Key Responsibilities

• Support the engineering, administration, and operational support of enterprise desktop virtualization and end-user computing platforms, including Windows 365, Azure Virtual Desktop (AVD), Citrix, and endpoint management technologies.
• Assist with Cloud PC migration, AVD adoption, platform upgrades, patch management, and technology lifecycle activities supporting MetLife's Digital Workplace strategy.
• Monitor, troubleshoot, and resolve infrastructure, virtualization, and endpoint-related issues to maintain platform stability, performance, and user experience.
• Support Microsoft Intune, Entra ID, Active Directory, Group Policy, and related endpoint management and security technologies.
• Assist in developing and implementing automation and AI-driven solutions to improve operational efficiency, streamline support processes, enhance platform management, and support digital workplace innovation initiatives.
• Collaborate with engineering, operations, security, and vendor teams to deliver infrastructure projects, support global operating model alignment, and contribute to technology modernization efforts.
• Develop and maintain technical documentation, operational procedures, and knowledge articles while participating in incident, problem, and change management activities.

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, Information Systems, or a related field.
• 2+ years of experience supporting enterprise infrastructure, desktop engineering, virtualization, cloud, or end-user computing technologies.
• Working knowledge of Microsoft Windows Server, Windows 10/11, Active Directory, Microsoft Intune, Entra ID, Azure, and endpoint management technologies, with exposure to Citrix, Azure Virtual Desktop (AVD), Windows 365, or similar virtualization platforms.
• Experience with PowerShell, automation, AI-enabled technologies, and/or Agile/Scrum methodologies, along with strong analytical and troubleshooting skills to support infrastructure modernization and continuous improvement initiatives.
• Strong communication, collaboration, and problem-solving skills with the ability to work effectively across engineering, operations, security, and project teams.

Preferred Qualifications

• Experience supporting enterprise-scale virtualization, endpoint management, cloud infrastructure, or Digital Workplace platforms.
• Exposure to Windows 365, Azure Virtual Desktop (AVD), Citrix Cloud, Nexthink, AI-powered operational tools, or related end-user computing technologies.
• Experience participating in Agile delivery teams, Scrum ceremonies, automation initiatives, or platform modernization projects.
• Microsoft, Azure, Citrix, Scrum, or other infrastructure-related certifications are a plus.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $70,000 - $86,900 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 30 days from the listed posting date.
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