AR Operations Manager

About Uplinq

Uplinq is the AI-powered bookkeeping and tax automation platform built for small business owners. We’re re-engineering how entrepreneurs manage their finances, replacing manual bookkeeping, rules, and spreadsheets with intelligent automation that delivers real-time clarity and control.

We’re a Series A startup backed by top investors, growing fast. Our team is lean, execution-focused, and allergic to fluff. Accounts Receivable measures success in demos booked, successful activations, pipelines created, and revenue influenced.

Individual applicants residing in the US only
About the role

We’re hiring an AR Operations Manager to build and run a disciplined, scalable invoice-to-cash system. Your mission is to make collections predictable and measurable—ensuring every invoice has a clear owner, status, next action, and escalation path.

You’ll serve as a hands-on player/coach, managing one AR/Collections Representative while directly owning collections execution, dispute workflows, reporting, and process design. This role turns AR into a structured, data-driven function that improves DSO, aging, and cash predictability as the business scales.

What you'll do

• Build and maintain an accurate AR tracking system with clear ownership, status, and next action for every invoice.
• Ensure all accounts include correct contacts, terms, dispute status, promised payment dates, and follow-up notes.
• Keep AR aging clean and accurate; resolve discrepancies, credits, and stale balances.
• Run daily and weekly collections activities across aging buckets
• Segment accounts by balance size, customer tier, payment method, and risk
• Conduct consistent outreach via email and phone and document all activity
• Track promised payments and escalate missed commitments
• Manage dispute intake, routing, and resolution in partnership with Customer Success, Billing, RevOps, and Sales
• Define and enforce escalation timelines and account action policies
• Prepare weekly AR reporting, including DSO, aging trends, collections effectiveness, dispute cycle time, and cash forecast

Qualifications

• 5+ years in AR, Collections, or Order-to-Cash in a fast-paced environment
• Proven results improving DSO, aging, and recovery rates
• Strong process management, including SLAs, queue oversight, and documentation
• Comfortable with accounting, billing, and CRM systems
• Skilled at managing disputes and collections professionally
• SaaS/subscription billing or AR automation experience in Stripe (preferred)

Why Join Us

• Competitive pay + health, dental, vision, 401(k), and life insurance
• Remote-first and flexible work culture
• Clear path for career growth in a fast-growing firm
• Modern tech stack and automation-first mindset
• Supportive, collaborative team with strong systems and documentation