Appraising Manager

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

​As an Appraising Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded.  You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

Salary Range: $80,000- $95,000

Responsibilities

• Manages a team of Appraisers who work together to write repair estimates, prepares salvage vehicles, coordinate rental reimbursements, and consistently make prompt and courteous contact with every customer 

• Recommends potential product developments and process improvements 

• Interacts and communicates effectively with customers, peers, vendors and managers 

• Engages in learning opportunities to build knowledge of personal auto claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes 

• Establishes the infrastructure necessary to detect, investigate and prevent violations of company’s claim handling guidelines, both internally and externally 

• Assesses, develops, and implements internal controls associated with claims payments and quality of file handling 

• Recruits, retains and develops a highly motivated and accountable team 

• Always advocates for talent and builds capabilities to ensure strong leadership and technical talent 

• Provides expertise to team in reviewing, researching, investigating, negotiating, processing and adjusting claims 

• Willingness to be flexible with members of their team in multiple states and time zones

Qualifications

• Significant claims experience required

• Familiar with CCC Portal, Estimates, Valuations

• Strong appraising and/or leadership experience

• Strong technical skills

• High sense of professionalism while remaining empathetic 

• Familiarity with claims best practices

• Great attention to detail

• Ability to approach problems with an open mind 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.