Applied Scientist, Customer Growth

The Customer Growth Applied Science team is responsible for delivering profitable growth to Thumbtack by developing and deploying state of the art AI/ML models in growth marketing and demand partnerships.

At the core of our work lies vast amounts of user data. We focus on delivering scalable experiences for a diverse, often unknown, user base by developing in-app features for onboarding, engagement, and reactivation, with constant experimentation.

Beyond traditional growth challenges like customer lifetime value, media strategy, and personalized user experiences, we are pioneering the use of generative AI models and agentic tools to empower marketers..

• Initiate and drive applied science initiatives to completion, with a focus on the business impact
• Architect and deploy machine learning systems to production
• Design and execute experiments, collect and analyze data to characterize our product and marketing
• Analyze a wide variety of data: structured and unstructured, observational and experimental
• Collaborate with engineering, marketing, and economists to use sound statistical practices
• Maintain the right balance between speed of execution and scientific rigor when designing solutions
• Technical mentorship of other applied scientists

• 5+ years of experience developing production grade machine learning models
• Ability to effectively read, write, and debug code in programming languages such as Python
• Good knowledge of probability and statistics, including experimental design, optimization, and causal inference
• Experience with technical mentorship of other applied scientists
• Demonstrated ability to create and drive technical and impactful roadmaps for the business, and lead seamless execution
• Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects
• Ability to communicate clearly and effectively to cross functional partners of various technical levels

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