Provide application and infrastructure support by ensuring operational stability, monitoring systems, resolving incidents, and driving continuous improvements in service delivery.
Job Description
DESCRIPTION:
Duties: Provide end-to-end application and infrastructure service delivery in support of successful business operations. Execute policies and procedures that ensure operational stability and availability. Monitor test environments for anomalies, address issues, and drive utilization of standard observability tools. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Lead incident, problem, and change management in support of full stack technology systems, applications, and infrastructure. Collaborate across the firm and vendor system to innovate and adopt new monitoring technologies, and design monitoring solutions that can detect issues within critical user journeys. Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability. Identify and solve technology-related bottlenecks in areas of expertise. Drive continuous service improvements through established processes. Act as the main point of contact during major incidents for critical user journeys. Identify and solve issues quickly to avoid financial losses and reduce customer impacts. Perform targeted flow-triaging during major and critical incidents.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, or related field of study plus 6 years of experience in the job offered or as Applications Support, Computer Systems Architect, Infrastructure Engineer, IT Analyst, or related occupation. The employer will alternatively accept a Master's degree in Computer Engineering, Computer Science, or related field of study plus 4 years of experience in the job offered or as Applications Support, Computer Systems Architect, Infrastructure Engineer, IT Analyst, or related occupation.
Skills Required: This position requires experience with the following: Working with IT systems in the Banking financial services domain; Developing monitoring dashboards using Splunk; Developing monitoring dashboards using Dynatrace; Developing monitoring dashboards using Grafana; CI/CD using Jenkins; CI/CD using Jules; Runbook automation using Python; Creating and updating incident reporting dashboards using ServiceNow; Automating manual and procedural troubleshooting using Splunk API; Automating manual and procedural troubleshooting using Python; Automating manual and procedural troubleshooting using Shell Script; HA Proxy; Apache Tomcat; IBM WebSphere; Public cloud, including AWS; IBM MQ.
Job Location: 1111 Polaris Parkway, Columbus, OH 43240.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
DESCRIPTION:
Duties: Provide end-to-end application and infrastructure service delivery in support of successful business operations. Execute policies and procedures that ensure operational stability and availability. Monitor test environments for anomalies, address issues, and drive utilization of standard observability tools. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Lead incident, problem, and change management in support of full stack technology systems, applications, and infrastructure. Collaborate across the firm and vendor system to innovate and adopt new monitoring technologies, and design monitoring solutions that can detect issues within critical user journeys. Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability. Identify and solve technology-related bottlenecks in areas of expertise. Drive continuous service improvements through established processes. Act as the main point of contact during major incidents for critical user journeys. Identify and solve issues quickly to avoid financial losses and reduce customer impacts. Perform targeted flow-triaging during major and critical incidents.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, or related field of study plus 6 years of experience in the job offered or as Applications Support, Computer Systems Architect, Infrastructure Engineer, IT Analyst, or related occupation. The employer will alternatively accept a Master's degree in Computer Engineering, Computer Science, or related field of study plus 4 years of experience in the job offered or as Applications Support, Computer Systems Architect, Infrastructure Engineer, IT Analyst, or related occupation.
Skills Required: This position requires experience with the following: Working with IT systems in the Banking financial services domain; Developing monitoring dashboards using Splunk; Developing monitoring dashboards using Dynatrace; Developing monitoring dashboards using Grafana; CI/CD using Jenkins; CI/CD using Jules; Runbook automation using Python; Creating and updating incident reporting dashboards using ServiceNow; Automating manual and procedural troubleshooting using Splunk API; Automating manual and procedural troubleshooting using Python; Automating manual and procedural troubleshooting using Shell Script; HA Proxy; Apache Tomcat; IBM WebSphere; Public cloud, including AWS; IBM MQ.
Job Location: 1111 Polaris Parkway, Columbus, OH 43240.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Top Skills
Apache Tomcat
AWS
Dynatrace
Grafana
Ha Proxy
Ibm Mq
Ibm Websphere
Jenkins
Jules
Python
Servicenow
Shell Script
Splunk
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
