Leads and develops an Applications Engineering team responsible for accurate, competitive, and timely technical solutions. Oversees product selection, sizing, configuration, quotations, customer specifications, technical proposals, and application support. Partners with Sales, Engineering, Manufacturing, Supply Chain, Quality, and Operations to manage risks and ensure executable solutions. Establishes standards, monitors performance, improves processes, supports new product development, develops training, and contributes to budgeting, continuous improvement, and customer satisfaction.
The objective of the Applications Engineering Manager is to lead and develop a high-performing Applications Engineering team that delivers technically accurate, commercially competitive, and timely solutions while supporting customer satisfaction, operational execution, and profitable business growth.
Responsibilities- Lead, manage, coach, and develop the Applications Engineering team.
- Establish priorities and allocate resources to ensure quotations, technical inquiries, and customer requests are completed accurately and on schedule.
- Review customer specifications, drawings, data sheets, and application requirements to determine appropriate product and engineering solutions.
- Provide technical guidance and oversight for product selection, sizing, configuration, and application.
- Review and approve technical proposals, quotations, and engineering documentation for accuracy and completeness.
- Partner with Sales to develop competitive technical solutions and support strategic customer opportunities.
- Serve as an escalation point for complex technical, commercial, and application-related issues.
- Collaborate with Product Engineering, Project Engineering, Manufacturing, Supply Chain, Quality, and Operations to ensure proposed solutions are technically feasible and executable.
- Support customer meetings, technical presentations, specification reviews, and clarification discussions.
- Identify technical and commercial risks during the quotation and application review process.
- Ensure customer specifications and contractual requirements are clearly understood and appropriately addressed.
- Develop and maintain application engineering standards, procedures, tools, templates, and best practices.
- Monitor quotation activity, response times, workload, win rates, and other key performance indicators.
- Identify opportunities to improve quotation accuracy, efficiency, standardization, and automation.
- Support new product development by providing customer, market, and application feedback.
- Develop training programs and technical resources to strengthen the knowledge and capabilities of Applications Engineers.
- Support root-cause analysis and resolution of application-related issues when required.
- Maintain effective communication with internal and external stakeholders throughout the quotation and order lifecycle.
- Participate in continuous improvement initiatives focused on quality, productivity, cost, and customer responsiveness.
- Support annual departmental goals, resource planning, budgeting, and performance objectives.
- Promote a culture of accountability, teamwork, technical excellence, and customer focus.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, or a related technical discipline.
- Typically 5+ years of experience in applications engineering, product engineering, project engineering, technical sales, or a related engineering function.
- Previous leadership, supervisory, project leadership, or team-lead experience.
- Strong understanding of engineering principles and the ability to interpret customer specifications, drawings, and technical documentation.
- Demonstrated ability to evaluate complex technical requirements and develop practical engineering solutions.
- Strong written and verbal communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer focus and ability to communicate effectively with both technical and commercial stakeholders.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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