Application Support Engineer (Customer Facing)

Learnosity is the global leader in AI-powered assessment solutions. Serving over 700 customers and more than 40 million learners, our mission is to advance education and learning worldwide with best-in-class technology.

Our API-based products make it easy for modern learning platforms to quickly launch fully featured products, scale on demand, and always meet fast-evolving market needs. Questionmark, our end-to-end enterprise-grade assessment platform, works with corporations and governments to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

We are searching for the next Application Support Engineer to join our team. This is a full-time role where you’ll be working with a diverse team based in New York and worldwide. The Application Support Engineer reports to the VP of Technical Support and works closely with our Customer Success, Product, Sales, and Engineering teams.

** NOTE: While we have enormous respect for the IT community, and cannot stress enough the necessity and value of a great IT team, this position is not an IT role. This is a customer-facing position that requires experience working directly with clients, extensive front-end experience (JavaScript, CSS, HTML), and virtually no back-end experience. An initial screening round will take this into account.

Core Goals and Responsibilities:

• work with, learn from, and contribute to an incredibly strong group of Support colleagues and collaborative teams throughout the company
• familiarize yourself quickly with a robust suite of APIs and supporting documentation
• use plenty of JavaScript to show clients how to solve issues, build demos, and create helpful resources
• confidently provide technical advice and recommendations to customers and colleagues alike

Experience and Skills

Must haves:

• excellent communication skills, to interface with both technical and non-technical audiences
• a strong, self-driven work ethos including the ability to troubleshoot and find answers, as well as ask questions, and collaborate with others to further that goal
• a strong understanding of front-end technologies. (Important: This role is not suitable for candidates specializing in server technologies, supporting employee hardware/software, or other traditional IT roles. An initial screening round will take this into account.)
• very strong JavaScript skills
• proficiency in PHP or enough skill/exposure to quickly come up to speed
• one or more years of experience working in a technical role
• fluent written and spoken English

It would be great if you had:

• BS in Computer Science or a related technical field
• two or more years of experience as a front-end developer
• Technical Writing Experience
• Proficiency in Python, .NET, NodeJS, or Java (This is not required and will be considered a bonus.)

Values

We are a values-based company, and our four core values are the foundation for how we work and what we do. Being a part of the Learnosity team means that you’ll get to join us in practicing these values every day:

• We live to learn
• We aim higher
• We do the right thing
• Our success is better shared

Being part of the Learnosity/Questionmark team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you’re just starting out or a veteran of the industry .
Our benefits package includes:
● Working from home
● Generous healthcare coverage
● Company 401k plan
● Paid vacation, personal and sick days
● Career support
Learnosity/Questionmark is committed to ensuring equal employment opportunity to all qualified individuals. We believe a diverse workforce will enhance our ability to fulfill our mission of advancing education and ed-tech in general.
Find out more about your career at Learnosity at learnosity.com/careers/
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