Application Owner (Pendo)

Join Aya Healthcare, winner of multiple Top Workplace awards!

We are looking for a motivated and analytical Application Owner to join our Product Operations team. You’ll lead governance, implementation, training, and continuous improvement of our product management tools while also gaining exposure to customer behavior analytics, roadmap strategy, and feature planning.

This role works closely with Product Managers, Product Designers, and Engineers to ensure high-quality tool usage, process adoption, and actionable insights that drive better product decisions.

This person will be working PST or MST business hours.

Who We Are: 

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities: 

• Own configuration, administration, governance, optimization, and vendor relationships of Pendo.io and Aha! to support planning, insights, and delivery.
• Define and enforce standards for usage, data integrity, naming, and permissions.
• Implement system updates, templates, and workflows based on team needs.
• Collaborate with PMs, designers, and engineers to identify tool gaps and recommend improvements.
• Maintain behavioral tracking in Pendo.io to support discovery and usage analysis.
• Analyze product usage data with PMs to generate actionable insights.
• Lead onboarding and training for Aha! and Pendo users.
• Develop and maintain clear documentation and a self-service knowledge base.
• Provide first-line support and troubleshoot tool-related issues.

Required Qualifications:

• 3+ years of experience in a systems analyst, product operations, or tooling enablement role—preferably in a technology organization.
• Hands-on experience administering and optimizing Pendo.io and Aha! preferred.
• Experience leading projects and application training sessions.
• Basic understanding of HTML and/or CSS preferred.
• Previous experience with Datadog and/or firebase preferred
• Demonstrated ability to work cross-functionally with product and engineering teams.
• Strong analytical mindset; comfortable interpreting product usage data and communicating insights.
• Strong project coordination skills and attention to detail.
• Ability to write clear documentation and communicate process or tool changes effectively.

What We Offer: 

• Free premium medical, dental, life and vision insurance 
• Generous 401(k) match 
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses 
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling 
• Celebrations! We hit our goals and reward ourselves.  
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday! 
• Unlimited DTO — we believe in time off!  
• Virtual yoga, meditation or boot camp classes offered daily 

Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $110,000 to $140,000.  

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. 

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.