Genesys Application Engineer

Join our Contact Center team to modernize, design, and implement systems that align with our strategic vision.  The ideal candidate will have prior VOICE integration experience (i.e. using Genesys) and experience building and deploying ai agents (i.e using Kore.ai). You should be efficient in web development by designing, developing, testing, and maintaining applications and software systems (i.e..  Java, Angular, etc.).

Responsibilities:

• Provides senior level system analysis, design, development, and implementation of applications and databases. Integrates third party products.

• Translates technical specifications into code for complex new or enhancement projects for internal clients.

• Writes programs, develops code, tests artifacts, and produces reports. Provides follow up production support. Submits change control requests and documents.

• Thoroughly understands software development methodology. Thoroughly understands development architecture standards. Trains and mentors staff with less experience. Resolves elevated issues.

• Participates in design, code, and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings, including those with internal clients. Performs systems analysis activities.

• Thoroughly understands client business functions and technology needs. Has a broad understanding of Vanguard?s technologies, tools, and applications, including those that interface with business area and systems.

• Interfaces with cross functional team members and communicates systems issues at the appropriate technical level for each audience.

• Thoroughly understands and complies with Information Technology and Information Security policies and procedures and verifies that deliverables meet requirements.

• Participates in special projects and performs other duties as assigned.

Qualifications:

• Mid-tier development experience (ie. java. Python) and UI development experience (i.e. angular)

• Familiar with Agile and working Lean

• Minimum of five years related work experience, with at least one year of development experience.

• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.