Annuities and Advice Operations Manager, Executive Director

Join a team focused on helping clients make confident decisions about their financial goals. In this leadership role, you will shape how clients engage with advice and annuity solutions across multiple channels. You will partner with senior stakeholders to improve client experiences, scale effective operating practices, and support a high-performing service culture.

Job summary
As an Executive Director, Advice and Annuities, in Segmented Services you lead teams that support clients through inbound servicing and advice-related requests, with a focus on annuities and managed account and brokerage relationships. You will set daily operating priorities, strengthen service standards, and partner across functions to deliver strategic initiatives and continuous improvement that enhance the client experience.

Job responsibilities

• Lead advice teams handling inbound client calls; set daily priorities and service standards to drive accurate, timely execution
• Oversee processing across annuity new business (including 1035 exchanges), ongoing servicing, client deepening, and post-issue requests
• Provide product education and consultative support to leaders and clients to help identify appropriate annuity solutions
• Serve as the day-to-day point of contact for managed account and brokerage relationships; respond to inbound requests and coordinate accurate, on-time processing across enrollments and servicing needs
• Guide clients using a goals-based approach to help them identify solutions they may want to explore
• Partner cross-functionally with senior leaders, advisors, and client service teams to deliver strategic initiatives and support technology adoption
• Monitor execution quality and client experience outcomes; identify opportunities to improve processes, controls, and service effectiveness
• Coach and develop team leaders and advisors to strengthen performance, consistency, and client focus

Required qualifications, capabilities and skills

• Valid and active FINRA Series 7 and Series 63 licenses
• If registered after October 1, 2018, valid and active Securities Industry Essentials (SIE) exam
• FINRA Series 9/10 (or equivalent), or ability to obtain within 60 days of starting in the role as a condition of employment
• People leadership and coaching experience, including developing high-performing teams
• Talent acquisition experience, including recruiting and sourcing internal and external candidates
• Experience supporting investment products and services, including annuities, in a client-facing or client-support environment
• Ability to manage multiple priorities and drive accurate, timely processing across new business and servicing workflows

Preferred qualifications, capabilities and skills

• Bachelor’s degree 
• Business development experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans