Analyst, Customer Supply Chain

Job Description
This role is responsible for cultivating and strengthening strategic partnerships with key customers, with a focus on co-creating innovative supply chain solutions that drive mutual benefits and efficiencies. To achieve this, it is crucial to build and maintain strong cross-functional relationships within Kraft Heinz, enabling seamless collaboration and driving results across our network. The ideal candidate will be able to identify opportunities for process improvements, develop and implement cost-saving initiatives, and measure the effectiveness of these efforts to ensure continuous improvement and optimization of our supply chain operations.
Primary Responsibilities

• Customer Advocacy: Serve as the "Voice of the Customer" by educating key personnel on customer supply chain expectations and providing feedback on Kraft Heinz's performance, ensuring customer needs are met and exceeded.
• Strategic Partnership Development: Build and enhance customer partnerships to create efficient supply chains that drive mutual benefits, growth, and profitability for both Kraft Heinz and its valued customers.
• Performance Analysis & Improvement: Analyze and monitor monthly KPIs to track customer's service levels and efficiency performance, making proactive adjustments to improve metrics such as on-time delivery, case fill rate, and other key indicators.
• Cost Savings & Service Improvements: Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective action, and collaboration with Kraft Heinz logistics, planning, and customer service departments.
• Innovative Supply Chain Solutions: Design and implement creative, mutually beneficial supply chain solutions and programs that improve service, on-time performance, and/or reduce costs, such as Customer Backhaul Programs and Factory Direct opportunities.
• Policy Development & Implementation: Participate in the development and coordinate the implementation of new supply chain policies and procedures that meet customer needs and align with Kraft Heinz's business interests.
• Sales Collaboration & Support: Work closely with Sales counterparts to maximize sales through efficient supply chain offerings, staying informed about Sales initiatives and assisting the team in meeting sales targets and project deadlines.
• Collaborative Forecasting & Supply Chain Optimization: Partner with customers to develop and implement collaborative forecasting strategies that enhance supply chain visibility, streamline processes, and eliminate waste, resulting in significant reductions in costs and hours spent.

Qualifications

• Minimum of 3-5 years of experience in a supply chain related field, with a proven track record of delivering consistent and positive results in supply chain management.
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in ERP systems (SAP preferred) and the ability to leverage technology to drive supply chain optimization.
• Experience with BI reporting tools and technologies, with the ability to design, develop, and implement reports that provide actionable insights and drive business decision-making.
• Proven ability to design, develop, and implement innovative supply chain solutions that drive business growth and profitability for Kraft Heinz and its customers.
• Strong analytical skills and strategic thinking capabilities to analyze complex supply chain problems, identify opportunities for improvement, and develop effective solutions.
• Excellent interpersonal skills to work effectively in a highly cross-functional environment, with the ability to influence and negotiate with stakeholders to drive business outcomes.
• Proven leadership skills to lead project teams without positional authority, with the ability to motivate and guide teams to achieve supply chain excellence
• Highly resilient and results-driven, with a strong focus on delivering exceptional results in a fast-paced and dynamic supply chain environment.
• Excellent presentation skills to effectively communicate supply chain strategies, solutions, and results to various stakeholders, including customers, sales teams, and executive leadership.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$77,800.00 - $97,300.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Pittsburgh/PPG
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.