ALTS - Lead SRE

Job Description
We are seeking an experienced Lead Site Reliability Engineer (SRE) to manage and guide our team. The ideal candidate will have a strong foundation in SRE, DevOps, or infrastructure engineering, with leadership skills and the ability to drive team success in a fast-paced, dynamic environment. This role involves overseeing the team's execution, risk management, and strategic initiatives while fostering a collaborative and innovative culture.
Key Responsibilities:
Team Leadership and Management:

• Lead, mentor, and develop a team of SREs, fostering a culture of collaboration and continuous improvement
• Set clear goals and expectations for the team, ensuring alignment with business objectives.
• Facilitate regular team meetings and one-on-one sessions to support individual growth and team cohesion

Execution and Delivery:

• Oversee the delivery of major themes of work, ensuring high-quality execution and timely completion
• Guide the team in estimating delivery timelines and managing workloads effectively
• Provide expert guidance in debugging and systems design, encouraging innovative solutions and trade-off analysis

Risk Management:

• Assess cross-impact of team deliverables and ensure proactive communication of potential risks
• Support the team in identifying technical limitations and suggesting remediation strategies

Strategic Vision and Forward Thinking:

• Develop and implement strategic plans for building robust systems with strong contracts, anticipating future changes
• Encourage the team to propose alternative requirements and solutions that better meet organizational needs
• Set and prioritize the strategic book of work for the team in line to support goals of the business

Communication and Stakeholder Engagement:

• Communicate effectively with stakeholders, providing updates on progress and raising risks that will impact delivery
• Ensure the team is aligned with the business vision and understands the importance of their contributions to the product

Qualifications:

• Experience directly leading or functioning as a lead of technical teams, with a focus on SRE, DevOps, or infrastructure engineering
• Proficiency in programming languages (Python preferred) and distributed systems (Kubernetes, Kafka, Cassandra, etc.)
• Experience with setting up and using SLOs to track system health and performance
• Excellent problem-solving skills and creativity in debugging complex issues
• Deep understanding of cloud fundamentals and infrastructure management
• Exceptional communication skills, with the ability to articulate technical problems and solutions to diverse audiences

• A strategic mindset with a keen interest in automation and learning
• Having a thorough understanding of the full stack of the system

Am example of a Task/Problem to be tackled is below. Does leading a team solving system wide problems excite you?
Our system has been working properly for the past few days in our UAT environment. We deployed a new version of core infrastructure that was tested in dev, we found it to be working & then approved it for UAT release. Suddenly, one of our services is not starting & our product or QA team cannot test changes in this environment. We receive a ping/bug report that provides high level information about what is happening, what the user would like to happen & perhaps information about what they expect to happen. We ask you to take a look at the issue.. Resolving this involves:

• Asking & communicating with the user to fully understand what the issue is
• Understanding where in the stack to begin debugging
• Constantly questioning your assumptions about the way the system should work
• Being able to ask the right questions to your peers & team to triage an issue
• Providing updates to stakeholders that are counting on you to identify or fix the problem
• Using your technical skill set to identify/reproduce the issue
• Communicating what you have found to the team so that we can best resolve the issue

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.